Client Service Delivery Coordinator jobs

Housing Coordinator

Full-Time, Permanent

Salary: $50,700 – $64,350

The Opportunity

YWCA Banff is seeking a thoughtful, steady, and highly organized Housing Coordinator to support safe, stable, and affordable housing in the Bow Valley.

This is meaningful, practical, people-centred work. As part of YWCA Banff’s Residential Programs team, the Housing Coordinator helps deliver our Long-Term Affordable Housing Program, supporting the systems, relationships, and day-to-day coordination that help residents maintain housing stability.

This role is for someone who understands that housing is more than a place to live. It is safety, dignity, connection, and the foundation people need to move forward.

You will be a key point of contact for residents, applicants, internal teams, and community partners. You will coordinate housing applications, waitlists, leases, inspections, communications, reporting, and resident follow-up, while helping strengthen a program that responds to real housing pressures in our community.

About You

You are a strong coordinator who brings care to both people and process.

You are detail-oriented, responsive, and able to manage many moving parts without losing sight of the people behind the paperwork. You can keep records accurate, timelines moving, and communication clear.

You are adaptable and steady in a workplace where priorities, resident needs, and operational realities can shift quickly. You are comfortable responding to change, solving problems as they arise, and looking for practical solutions that improve systems, reduce barriers, and support residents more effectively.

You bring sound judgement, professionalism, and compassion to sensitive work. You know how to listen, maintain confidentiality, assess urgency, and work with others when residents may need additional support.

You may come with experience in affordable housing, social services, emergency shelter, property management, nonprofit programming, or community services. What matters most is that you are steady, practical, values-driven, solutions-focused, and committed to supporting housing stability within YWCA Banff and across the Bow Valley.

Why YWCA Banff

YWCA Banff is a community-based, feminist organization with over 100 years of service in Banff and the Bow Valley. Every employee plays an important role in shaping a safe and inclusive community that empowers women and girls in support of our vision of a thriving, equitable society.

Our Residential Programs support a continuum of housing and shelter services, including Emergency Shelter, Transitional Housing, Bridge Housing, and Long-Term Affordable Housing with supports.

We believe meaningful work starts with feeling supported, safe, and well. As part of our team, you can expect:

• An annual salary of $50,700 - $64,350
• Vacation Leave and Birthday Leave
• Wellness Days
• Health and Dental benefits
• Employee Assistance Program (EAP)
• Registered Retirement Savings Plan (RRSP) after one year of employment
• Ongoing learning and professional development
• Meaningful work that directly supports housing stability
• Subsidized staff accommodation, subject to availability

What You’ll Do

In this role, you will help ensure YWCA Banff’s Long-Term Affordable Housing Program is well coordinated, compliant, responsive, and centred on resident stability.

Key responsibilities include:

• Coordinate the day-to-day delivery and ongoing improvement of the Long-Term Affordable Housing Program.
• Manage housing applications, waitlists, eligibility documentation, resident communication, move-ins, move-outs, leases, and program records.
• Maintain accurate housing data, resident files, occupancy records, reporting tools, and property management information.
• Track key program information, including occupancy, waitlist activity, rent collection, inspections, maintenance follow-up, and resident feedback.
• Support residents from a trauma-informed and client-centred lens, including referrals, systems navigation, and collaboration with Residential Program Counsellors.
• Coordinate inspections, unit walkthroughs, maintenance follow-up, building checks, and unit turnover processes with Facilities and Residential Programs.
• Support housing policies, procedures, checklists, workflows, and compliance requirements.
• Contribute to program evaluation, reporting, and continuous improvement.

Qualifications & Experience

We are looking for someone who brings a strong mix of coordination, communication, judgement, and care.

You bring:

• Post-secondary education in Human Services, Social Work, Nonprofit Management, or a related field, or an equivalent combination of education and experience.
• 2 to 3 years of related experience in affordable housing, social services, emergency housing, property management, nonprofit programming, or community-based work.
• Experience supporting program coordination, administration, delivery, or evaluation.
• Familiarity with trauma-informed practice, housing retention, client-centred approaches, and community support systems.
• Strong administrative and technical skills, including Microsoft Office and database or property management systems. Exact Estate experience is an asset.
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, confidentiality, and follow-through.
• Ability to assess urgency, manage competing priorities, and work both independently and collaboratively.
• Commitment to equity, inclusion, reconciliation, and YWCA Banff’s mission and values.

Encouragement to Apply

You do not need to meet every qualification to apply. If you bring strong, relevant experience and are excited about contributing to this work, we encourage you to share your story with us.

We value lived experience, transferable skills, and diverse perspectives.

Position Details

The Housing Coordinator is a full-time, year-round position working 37.5 hours per week. This role is delivered across a five-day work week, with 7.5-hour shifts. As YWCA Banff is a seven-day-per-week operation, the schedule may shift based on operational needs.

This position reports to the Manager, Programs and Services and has no direct reports.

The successful candidate must be located in the Bow Valley or be able to reliably work on-site in Banff as required.

Application Deadline: June 12, 2026

Housing can be a barrier in the Bow Valley, subsidized staff accommodation is currently available for the successful candidate.

YWCA Banff is committed to reflecting the diversity of our community and our field of work, in line with our commitment to building a thriving, equitable society for everyone. We celebrate diversity, recognizing it as both a strength and an advantage to our organization and community.

We encourage all qualified applicants to apply including women, persons with disabilities (seen and unseen), members of visible minorities, Indigenous Peoples, veterans, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

YWCA Banff strives to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. YWCA Banff is committed to making any reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation for accessibility needs, please email jobs@ywcabanff.ca

Privacy statement: Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at jobs@ywcabanff.ca

Pay: $50,700.00-$64,350.00 per year

Benefits:

• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Application question(s):

• For this position at YWCA Banff, do you currently reside in the Bow Valley?
• What is your preferred name and pronouns?
• For this position at the YWCA Banff, do you require staff accommodation?
• Do you require language or interpretation support for your interview? If yes, please specify your preferred language. We will do our best to accommodate.
• What draws you to YWCA Banff’s mission, and how does your experience connect to this work?
• Please describe your experience coordinating housing, shelter, social service, property management, or community-based programs. Include any experience with applications, waitlists, eligibility documentation, leases, inspections, resident files, databases, or reporting.
• This role balances administrative accuracy with compassionate resident support. Please share an example of how you have supported someone experiencing stress, instability, conflict, or barriers while maintaining boundaries, confidentiality, and follow-through.
• Please describe your experience working with internal teams or external partners to resolve operational issues such as maintenance follow-up, inspections, resident communication, documentation, compliance, or service referrals.
• The salary range for the Housing Coordinator position is $50,700 to $64,350, with typical placement expected between $50,700 and $60,000 depending on skills, experience, qualifications, internal equity, and alignment with role requirements. Does this align with your expectations? If successful, what would your compensation expectation be for this position?
• We are committed to an inclusive and accessible hiring process. Do you require any accommodations or supports during recruitment or interviews?

Work Location: In person