Cisco Voice Technical Support jobs

We are looking for an individual who accelerates into the role and moves through our TechOps team to a leadership position. Are you a great support technician with 3+ years of extensive Voice and VoIP experience who loves working with people?

Interested in joining a company that will heavily invest in your training and offers company-paid industry certifications?

Wonder what it would be like to join a small, fun, fast-paced team that is one of Southern Alberta's fastest-growing tech companies?

As a Mid-LEvel VoIP Technician, you’ll be setting up VoIP PBX and cloud telecom solutions and services for our business clients and partners across Canada. You’ll be using your computer and networking knowledge and warm personality to work with our customers, sales team and project coordinators installing IP phones, while diagnosing troubles with routers, PoE network switches, software, and existing systems, providing end-user training and awesome customer support from our Chestermere office.

Our ideal candidate will have:

• Experience required with VoIP telecom and\or PBX products (3+ years).
• A minimum of 3 years of experience servicing and/or installing computer systems in a client-facing capacity (telecom, cabling, IT networks, AV, security, cameras).
• Knowledge of commercial IT networks for LAN/WAN.
• Experience with ticketing software.
• A professional appearance and communication skills.
• A commitment to continuous improvement of self and company. (Huge!)
• Strong time management and organizational skills.
• Integrity, initiative and a proven work ethic.
• Ability to get a police clearance if hired.
• 100% in-office role (Chestermere) requiring reliable own transportation.

Additional qualifications:

• Professional IT certifications: A+, Network+, CCNA, SSCA SIP certification, Microsoft Certifications.
• Experience with PBXs (traditional digital and/or VoIP)
• Bonus consideration will be shown to candidates with solid written and spoken English skills, as well as heavy weighting for those who also speak French.
• We are ideally looking for an individual that accelerates quickly int he role and move through our TechOps team to a leadership position.

This position is full time, based in Chestermere. This is a entrymid-level-level position with rapid capability to grow. This is a Monday to Friday daytime role, with occasional on-call emergency after-hours coverage (by company mobile phone).

We are the leading, innovative cloud telecom technology solution provider across Canada. We offer enhanced extended Medical & Dental benefits after 90 days, including a health spending account after 1 year. We offer a salary range commensurate with past experiences, a higher starting salary for more experienced candidates. There are many opportunities for advancement.

Why UnitedCloud

• Direct access to leadership — high visibility for the right person.
• Results-driven culture.
• Competitive pay, commensurate with experience.
• A team that builds real things, moves fast, and doesn't bury you in bureaucracy.
• Flexible starting schedule, with room to grow into more hours as you take on more scope.

Benefits

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Work Location: In person

To Apply

Submit your resume along with a brief note (3–5 sentences) describing a time you supported a client or partner through a billing or accounting process — and what the outcome was. Applications without this note will not be reviewed.

If this sounds like you, send your cover letter, resume and salary expectations.

Job Type: Permanent

Pay: $55,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision care
• Wellness program

Ability to commute/relocate:

• Chestermere, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Voice, PBX and/or VoIP: 4 years (preferred)

Work Location: In person