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    • This will include the support of assigned systems by acting…
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    • You can demonstrate technical working knowledge of IP enabled voice network technologies, VOIP network design and VOIP integration.
    • Minutes from the 401 & DVP.
    • You are eager to participate and engage Bank executives on voice related agendas.
    • You are comfortable in collaborating with the business, along with the…
    • Providing technical guidance and troubleshooting support throughout project delivery.
    • Experience as technical specialist in design and architecture.
    • Maintain telecommunications asset inventories, technical documentation, performance reports, and provide mentoring and technical guidance to junior team members…
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    • Cette ressource participera au support, à l’évolution et à l’optimisation des plateformes de télécommunication.
    • Intégrer les lignes SIP et analogiques;
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    • Investigate, troubleshoot, and resolve complex technical issues.
    • A variety of EFAP tools and online resources to support well-being are available to all…
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    • Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building…
    • 3+ years of experience in technical consulting or big-data analytics.
    • High-quality technical mentorship on Enterprise level architecture, configuration, and…
    • Experience managing support work through ServiceNow or another enterprise IT service management platform.
    • Experience in managed services, or a comparable client…
    • Communicate product vision, priorities, and outcomes effectively across technical and non-technical audiences while driving alignment on key decisions and trade…
    • The ability to explain technical concepts to clients, project teams, and support staff with varying levels of technical knowledge.
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    • Provide technical guidance and troubleshooting support to a team of technology professionals working on TELUS Managed Services.
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Senior Manager, Network Engineering
Toronto, ON M1L 4S2

Job details

Pay information not provided
Tuition reimbursement
Toronto, ON M1L 4S2

Full job description

Requisition ID: 250354

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Scotiabank’s Global Technology Enterprise Platform (GTEP) – Global Network Engineering (GNE) mandate is to focus on delivering a voice and data network that is highly available, resilient, and enables Scotiabank businesses to operate globally without barriers, under the banner of “One Network, One Bank.” This includes the delivery of solutions that are cost effective, meet business needs, can scale seamlessly, and are secure.
As part of the Campus & Branch team, there is a primary focus on providing end-to-end connectivity solutions for the Bank’s technology across data centers, campus sites, and remote branches.
This position’s operational priority is to support and provide technical leadership for LATAM operations, followed by Caribbean and Canada, collaborating closely with regional and global teams.



Reporting to Director of Campus and Branches, you will play a critical part in leading and guiding a team of engineers in the deployment, supporting, and continuous improvement of network and voices services. There are 8+ Latin American resources to support the various technologies within our Global Network.


In this role, some travel might be required outside of the Greater Toronto Area & you must be available as a 24x7 escalation point.



Is this role right for you? In this role, you will:
  • You enjoy mentoring and technically guiding engineering teams. You thrive in large-scale projects and multi‑regional coordination. You are motivated to work with Caribbean, LATAM, and Canadian teams.
  • You are eager to work with leading edge technologies to incorporate complex network solutions, as well as work with other technology teams to contribute to an overall solution.
  • You thrive on being hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
  • You want to be challenged with complex problem solving in time sensitive situations to reduce system downtime and customer impact.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • You have strong communication (verbal/written) skills in Spanish. English language proficiency is considered a strong plus.
  • You possess good interpersonal skills to build relationships with internal and external business partners and vendors.
  • You have at least 6+ years of technical working experience in managing a large group of network engineers / network analysts supporting, deploying, and interconnecting various network technologies at an enterprise scale in a fast-paced, dynamic environment. This would include hiring, coaching, & performance management.
  • You have at least 8+ years of technical working experience & knowledge on multi-vendor environments at an enterprise level, which include, but not limited to LAN/WAN, Wi-Fi, Cisco®, Fortinet, F5, Infoblox, SD-WAN, VoIP.
  • You possess superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
  • You also possess a strong core foundation experience in fundamental network technologies and protocols.
  • Completion of a post-secondary education in Computer Science, Engineering, Networking Technology or in a related field of study.

What's in it for you?
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!


Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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