Chief Operating Officer jobs in Toronto, ON

Job Title: Vice President, Operations
Department: Operations
Reports to: CEO
Job Type: Full Time
Hours: 9:00 AM–5:00 PM
Overtime Status: Exempt

Position Overview

The Vice President of Operations is a senior executive responsible for leading, optimizing, and scaling all aspects of the company’s day-to-day operations. This role ensures operational excellence, efficiency, and alignment with the organization’s strategic goals. The VP of Operations works closely with the CEO and executive leadership team to drive performance, profitability, and sustainable growth.

Main Duties & Responsibilities

Strategic Leadership

• Develop and execute operational strategies aligned with the company’s long-term goals.
• Partner with the CEO and executive team on business planning, growth initiatives, and organizational design.
• Identify opportunities for operational improvement, scalability, and cost optimization.

Operational Excellence

• Oversee end-to-end operations across departments (e.g., supply chain, logistics, production, service delivery, or administrative operations).
• Establish and maintain KPIs, dashboards, and reporting systems to track performance.
• Drive continuous improvement initiatives (Lean, Six Sigma, process redesign, and automation where applicable).

People & Leadership Management

• Lead and mentor managers and department heads.
• Build a high-performance culture focused on accountability, efficiency, and collaboration.
• Support workforce planning, succession planning, and leadership development.

Financial & Budget Oversight

• Develop and manage operational budgets in collaboration with Finance.
• Ensure cost control, margin improvement, and resource optimization.
• Monitor financial performance and operational ROI.

Process & Systems Improvement

• Standardize processes across the organization to improve consistency and scalability.
• Evaluate and implement operational systems, tools, and technologies.
• Ensure compliance with internal policies and external regulations.

Cross-Functional Collaboration

• Work closely with Sales, Human Resources, Finance, and other departments to ensure seamless execution of business objectives.
• Act as a key escalation point for operational challenges.

Risk & Compliance

• Ensure operational risk management practices are in place.
• Maintain compliance with safety, legal, and regulatory requirements.
• Develop contingency and business continuity plans.

Qualifications & Experience

• 10–15+ years of progressive leadership experience in operations.
• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Logistics, or a related field.
• MBA or other advanced business degree preferred.
• 5+ years in a senior leadership role (Director or VP level preferred).
• Proven track record of scaling operations in a fast-paced environment.
• Strong financial acumen and budget management experience.
• Experience leading large, cross-functional teams.
• Background in third party logistics (3PL), Transportation, or supply chain industries.
• Exceptional written and verbal communication, presentation, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Self-motivated, results-driven, and able to work independently while collaborating effectively with cross-functional teams.
• Proficiency in CRM systems, Microsoft Office Suite (Excel, Word, PowerPoint), and transportation management software (TMS).

Key Competencies

• Strategic thinking and execution.
• Strong leadership and people management.
• Data-driven decision-making.
• Operational and process excellence mindset.
• Change management and transformation experience.
• Excellent communication and stakeholder management skills.

Job Specification

Competencies

• Influence and Self-Awareness – Understands personal strengths and limitations and how they influence performance.
• Build Relationships – Establishes strong working partnerships with individuals, teams, and stakeholders to create opportunities and support organizational growth.
• Leads Others – Models the organization's values of Passion, Accountability, Creativity, Effectiveness, and Resilience (P.A.C.E.R.) to foster a positive workplace culture.
• Focus on Results – Promotes a vision linked to organizational objectives with a strong results orientation, ensuring accountability for self and department, continuous improvement, and effective system and resource management.

Skills

• Accuracy – Ensures data and information presented are free from error.
• Achievement Orientation – Demonstrates a drive to meet or exceed standards of excellence.
• Attention to Detail – Maintains a strong focus on order, quality, and accuracy.
• Conceptual Thinking – Applies conceptual reasoning to generate innovative and practical solutions.
• Developing Others – Encourages and supports professional and personal growth.
• Planning and Organizing – Plans, coordinates, and prioritizes work effectively for self and others.
• Teamwork and Collaboration – Works cooperatively with others to achieve collective goals.
• Technological Mindset – Understands, embraces, and effectively utilizes modern technologies.

About Reliable Logistics

Reliable Logistics is a solutions-based organization designed to help retailers, e-tailers, and consolidators optimize their logistics on a global scale. Predominantly focused on e-commerce logistics within Canada, inbound to Canada, and outbound from Canada, Reliable Logistics provides end-to-end solutions including trucking (LTL/FTL), customs, fulfillment, and parcel shipping. We have a proven track record of servicing clients for over 20 years, successfully working with enterprises of all sizes, including Fortune 500 organizations. We are growing and looking for someone who is ready to grow with us. Confidence in our people is the basis of our drive and dedication to our customers.

Why Join Us:

• Opportunity to build a career with a growing company.
• Medical, dental, and vision coverage for you and your family.
• Work in an environment where safety is our first priority.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a disability or special need during the recruitment process, please reach out to a member of our Human Resources team at hr@reliablelogistics.ca.

Pay: $130,000.00-$140,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person