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Centre Ville jobs in Longueuil, QC

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    • The Front Desk Agent provides exceptional service to guests by handling check-ins and check-outs, answering questions about the hotel and city, and resolving…
    • The successful candidates will be responsible for maintaining the cleanliness and overall appearance of the hotel's public areas.
    • Reporting to the Food and Beverage Director and Assistant, the Server knows the menu inside out, welcomes guests warmly, and delivers a memorable experience at…
    • Ensures the proper functioning of equipment and materials at the dispatch centre;
    • Under the authority of the Sergeant, he receives calls, handles requests by…
    • Take accurate orders and relay them efficiently to the kitchen.
    • Serve food and beverages promptly while maintaining high standards.
    • Reporting to the Director of Guest Services, the Night Auditor handles guest arrivals during the night shift, provides customer service, manages front desk…
    • Reporting directly to the Food and Beverage Director, the Food and Beverage Supervisor oversees daily operations across outlets (restaurant, bar lounge,…
    • Les assistants dentaires sont immédiatement nécessaires pour les cliniques orthodontiques chics du centre-ville (près d’un arrêt de métro) et de Brossard de Go…
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    • Customer service and/or sales experience in a contact centre environment.
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    • As an RBC Royal Trust professional, the Will and Estate Advisor is responsible for the acquisition of new wills and powers of attorney/mandates appointing Royal…
    • Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships.
    • You will liaise with the various operations’ processing centres-of-excellence to research and investigate inquiries and issues, resolve concerns and champion…
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    • Customer service and/or sales experience in a contact centre environment.
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    • Working in collaboration with the Kitchen and Restaurant Manager, you will support the daily management of kitchen and dining room operations while ensuring…
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Job Post Details

Front Desk Agent - job post

Rimap Hospitality
Montréal, QC
Permanent

Job details

Job type

  • Permanent

Shift and schedule

  • Weekends as needed
  • Evening shift
  • Day shift

Location

Montréal, QC

Full job description

Join our team at Moxy Montréal Centre-Ville, where Moxy team members take their work seriously but never take themselves too seriously. They love creating a light and fun atmosphere and are warm and welcoming to everyone. We're looking for versatile, dynamic people who enjoy interacting with guests, think differently, and bring lots of energy. Be part of a team that pushes you to become the best version of yourself!

Front Desk Agent

The Front Desk Agent provides exceptional service to guests by handling check-ins and check-outs, answering questions about the hotel and city, and resolving concerns professionally and cheerfully.

Main Responsibilities

  • Welcome guests warmly and anticipate their needs for a memorable experience.

  • Process check-ins, check-outs, reservations, modifications, and cancellations efficiently.

  • Verify payments, adjust folios, and manage cash securely.

  • Handle all payment methods, adjustments, and miscellaneous charges.

  • Respond to guest requests and provide information on hotel services.

  • Offer city recommendations and activity suggestions.

  • Follow up on pending requests and resolve issues promptly.

  • Communicate clearly, professionally, and courteously, including by phone.

  • Collaborate with the team to achieve common goals.

  • Adhere to company policies and maintain guest information confidentiality.

  • Report any incidents or hazards to supervisors.

  • Maintain a professional appearance and wear the uniform according to standards.

  • Perform any other related duties as needed.

Education and Experience

  • Professional training (DEP) or college diploma (DEC) in hospitality, tourism, or a related field.

  • Minimum 1 year in customer service; hotel front desk experience is an asset.

  • Knowledge of front desk software is an asset.

Skills, Abilities, and Aptitudes

  • Spoken and written French and English. French is the primary welcome language for our clientele. As an international organization, we serve nearly 50% English-speaking guests daily; proficiency in spoken and written English is therefore required to properly welcome English-speaking guests and meet their needs and expectations. Knowledge of another language is an asset.

  • Excellent customer service orientation and interpersonal skills.

  • Strong organization, attention to detail, and independent problem-solving ability.

  • Positive attitude, empathetic listening, and flexibility.

  • Availability for varied shifts: day, evening, weekends.

  • Ability to stand for long periods and handle objects up to 15 pounds.

This position is open only to individuals legally authorized to work in Canada.

Our organization is an equal opportunity employer committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of masculine gender is solely for text simplification. We do not discriminate based on gender, ethnic origin, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.

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