Join our growing team at Mid-Ontario!
Our Maple location is presently recruiting a Service Advisor, working 10am - 9 pm, Monday to Thursday to join our dynamic team.
SUMMARY
As a Service Advisor, you will be responsible for interacting with our customers and providing exceptional customer service. This individual will identify and schedule our customers’ vehicles and service needs. You will assign work to mechanics and monitor the flow of work in the Service Department. This position handles all customer concerns regarding vehicle repairs and advises customers of recommended maintenance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
· Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs, contacting customer and invoicing.
· Consistently provide excellent customer service.
· Answer customer inquiries with knowledgeable responses on heavy duty truck repair and servicing matters.
· Create and close work orders.
· Provide estimates as required.
· Input customer and order information and verify information is correct.
· Must be able to understand, communicate and evaluate all vendors and warranty guidelines, approval processes and policies during the write up and repair process.
· Comply with requirements as outlined in the OHSA, WHMIS company handbook and all other company issued memos and policies including proper use of appropriate PPE. Follow business code of ethics and communicate to team.
SUPERVISORY RESPONSIBILITIES
· None for this position.
QUALIFICATION REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and or ability required to successfully perform the job. Availability to adjust start times when required for scheduling purposes.
Education and/or experience
· 2-3 years of experience in administrative support, customer service and service counter operations. Technical aptitude and/or experience in the medium/heavy duty truck. Automotive or construction industry an asset. Computer literate.
· OSSD/GED/ACE
Language Skills
· High standard of fluency in English for both oral and written correspondence. Ability to effectively present information in one on one and small group situations to other employees of the organization.
Mathematical Skills
· Ability to apply basic mathematical skills.
Reasoning Ability
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificate, Licenses, Registrations
· Valid Class G driver’s license
PHYSICAL DEMANDS
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit, walk, stoop, and bend.
WORK ENVIRONMENT
· The noise level in the work environment is minor.
Job Types: Full-time, Permanent
Pay: $21.00-$25.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- RRSP match
- Vision care
Application question(s):
- Do you have more than two years working as a Service Adviser at a dealership?
Work Location: In person
