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Call Centre jobs in Toronto, ON

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    • *You must be flexible to work various shifts within the call centre hours.
    • Quote and sell auto and property insurance to inbound callers.
    • Must own a vehicle and have full access at all times.
    • Escalate high-value or urgent leads to senior staff immediately.
    • Meet deadlines for tasks and projects.
    • Develop new business opportunities through networking, referrals, personal marketing initiatives, direct outreach, and community involvement.
    • Paid 5 weeks of training and nesting and 4 weeks of ticketing, 2 weeks annual leave.
    • Utilize advanced support technologies and processes engineered to achieve…
    • Utilize advanced support technologies and processes engineered to achieve outstanding results.
    • Execute consultative B2B sales needs assessments to architect and…
    • Outgoing and confident in inbound/outbound phone sales with great phone etiquettes.
    • Utilize advanced support technologies and processes engineered to achieve…
    • You will be providing a wide range of inbound/outbound customer service.
    • $300 annual benefit health spending reimbursement plan for you and your family after 90…
    • Day two is a full day of training onsite in person orientation class at our CAA/CCG head office.
    • Competitive benefits that include a defined contribution plan,…
    • Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to compliance, outbound and inbound metrics, and recovery targets…
    • C'est 36 ans d'un nom auquel les gens font confiance dès qu'ils l'entendent au téléphone — ce qui rend la conclusion des dossiers pas mal plus facile pour toi.
    • Participate in regular sales and account planning meetings with Director of Sales.
    • Build and develop market position by locating, developing, defining,…
    • Your Home Sold Guaranteed Realty Intercity Plus Inc is seeking a full-time Inside Sales Agent to support our growing real estate team.
    • Support account management by providing ongoing support and ensuring client requirements are met or exceeded.
    • In this role, you will be responsible for managing…
    • Responsible for the collection of outstanding accounts by outbound/inbound Telephone calls.
    • Provide timely and effective resolutions to call center issues.
    • Provide support and build solid relationships with our customers and sales team.
    • We built the first employee financial hub (PayChequer) that enabled staff to…
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Job Post Details

CAA Insurance Company logo

Insurance Sales Agent (Flexible Work Arrangements - job post

CAA Insurance Company
60 Commerce Valley Dr E, Thornhill, ON L3T 7P9
$40,800–$64,300 a year
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • $40,800–$64,300 a year

Location

60 Commerce Valley Dr E, Thornhill, ON L3T 7P9

Benefits

Pulled from the full job description

  • Tuition reimbursement
  • Wellness program

Full job description

About Us


For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are


Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!


At CCG, we are committed to delivering an exceptional Associate experience. We offer:


Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.


Join our growing team where everyone belongs!

Position Details


What You Will Do
  • Quote and sell auto and property insurance to inbound callers
  • Follow procedures and underwriting guidelines as part of the sales process
  • Assess the needs of the customer
  • Identify and make recommendations for additional P&C coverage
  • Achieve set target for sales, quality, average call time, etc.

Who You Are
  • Post-secondary education completed
  • Considerable experience in retail, customer service, and/or a call centre environment
  • Strong communication skills, both written and verbal
  • A highly motivated individual, committed to continuous improvement and exceeding client expectations
  • You use your critical thinking skills to identify needs and propose solutions to the customers
  • You are a team player who shares knowledge and insights with peers
  • You are positive, customer focused and resourceful
  • Insurance experience is considered an asset
  • OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)

**OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and automobile products, and overall industry information in preparation to write the OTL exam. A successfully completed OTL exam is required for the job.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Call Centre Hours

Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm

**You must be flexible to work various shifts within the call centre hours.


Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.


Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Work Location: In person

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