Call Centre jobs in Toronto, ON

Date posted: May 14, 2026

Location: In Person - Mississauga, Ontario

Job Type: Full-Time, Permanent

Salary: CA$4,000.00 per month + Commission

About Us:

Founded in 2008, MAC Financial has grown to become one of Canada’s leading debt buyers. MAC’s positive work environment and huge earning potential make it a great opportunity for individuals seeking a challenging and rewarding career. We have immediate opportunities available for collection agents. This is a company owned and operated by 3 former collection agents. We strive to provide the best possible environment and payment structure for collections professionals in the industry.

We are looking for motivated, empathetic, and result-driven candidates to join our team. We provide fully paid training to set you up for success.

Job Description:

As a French Collections Representative, you will be working directly from our call center floor. You will be responsible for managing a portfolio of delinquent accounts, conducting outbound calls, and negotiating repayment plans with customers in a high energy, supportive office.

Previous collections experience is not required however call center, customer service representative, and/or accounts receivables experience is preferred.

Responsibilities:

· Multi-Channel Outreach: Reaching out to delinquent account holder through various channels such as phone calls, emails, and mail.

· Inbound Management: Respond to customer inquiries though various channels in a timely manner.

· Negotiation: Negotiate payment arrangements and payment plans to secure debt repayment.

· Documentation: Accurately recording all client interactions, arrangements, and updates in our CRM system.

· Customer Service: Addressing all clients will professionalism, respect, and empathy.

· Skip Tracing: Attempting to locate new customer data

· Account Management: Manage 150+ accounts daily

Required Skills:

· Bilingual in French and English is required

· Positive attitude and good phone manner

· Strong negotiation and persuasion skills

· Strong attention to detail and accuracy

· Excellent verbal and written communication skills

· Ability to handle difficult conversations with professionalism

· Ability to use CRM systems and Microsoft Windows browsers

· Strong work ethic, self-starters, especially, will excel in this position

· Must have strong empathy, patience, and reliability

· Reliable transportation to our Mississauga office

· 1-2 years of experience in a call center, customer service, accounts receivables, or a similar role is preferred

What we offer:

Pay structure: $4,000 monthly base salary plus commission on gross recoveries above the monthly break. We offer six-figure earning potential to all of our collection staff.

Work hours: Monday - Thursday 8:30am-6pm & Friday 8:30am-4pm, No weekends!

· Vibrant and harmonious work environment

· Paid training program

· Consistent commission structure

· Extended health and dental benefits package

· Profit sharing program

· Great location easily accessible by public transit and close to major highways

· Accessible workplace

Job Types: Full-time, Permanent

Pay: From $4,000.00 per month

Benefits:

• Dental care
• Extended health care
• Vision care

Experience:

• call center, customer service, or sales: 1 year (required)

Language:

• French (required)

Location:

• Mississauga, ON (preferred)

Work Location: In person