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    • Make outbound calls to prospective customers.
    • Comfortable making a high volume of outbound calls.
    • Build rapport and maintain positive customer relationships.
    • Answer inbound and/or make outbound customer calls professionally and courteously.
    • Follow company policies and established call procedures.
    • Proven call center leadership –3-5+ years leading a call center or contact center team, ideally in a high-volume, target-driven, inbound/outbound environment.
    • Bachelor’s degree, College degree or equivalent Degree preferred.
    • Cover open territories in the U.S.; handle inbound calls from DPs in those territories during…
    • Work closely with our quality control team to ensure opinions and data are collected in a neutral and unbiased manner.
    • Adhere to the staffing schedule.
    • Support people-leadership activities, including hiring and onboarding, to build a strong counselling team.
    • Oversee day-to-day call centre operations, including…
    • Customer service or call center experience.
    • Answer inbound customer calls professionally and efficiently.
    • While performing the duties of this job, the employee…
    • Job offers are contingent on background/security investigation results.
    • While performing the duties of this job, the employee will be largely sedentary and will…
    • Good with people and able to explain things in plain language.
    • Grande Prairie, AB: reliably commute or plan to relocate before starting work (required).
    • Collaborate with the sales leadership team to hit and exceed weekly and monthly targets.
    • Prospect and connect with potential business clients through strategic…
    • 2+ years related experience in a call center environment.
    • Follow all call quality guidelines as directed by management.
    • Bilingual (French/English) is an asset.
    • Communicate customer account issues and collection updates to management and cross-functional teams.
    • As a Collections Specialist, you will play a key role in…
    • Work closely with sales teams to identify financing solutions that support customer purchasing decisions.
    • Professional development support, including Credit…
    • Every rep gets 50+ warm inbound leads per week — no cold calling, no prospecting, just real conversations with buyers who already want the product.
    • Experience working in a call center, telemarketing, inside sales, or similar phone-based environment.
    • Work closely with the marketing and sales team to improve…
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