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Cable Customer Service jobs in Calgary, AB

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    • The Installation Technician 2 will perform installation tasks for AVI-SPL contracted projects including but not limited to: cable pulls, cable terminations,…
    • Customer service oriented with a focus on client satisfaction.
    • The Installation Technician 1 will perform installation tasks on AVI-SPL contracted projects…
    • This role involves providing exceptional clerical and customer service support, managing administrative tasks, and ensuring smooth daily operations.
    • Capable of liaising and coordinating with national communications carriers to manage and operate our communications services to our customers.
    • Physically pushing/pulling various types of cables and conductors.
    • Install underground wiring and surface mount and/or overhead cables.
    • Technicians perform installations and service work for residential and commercial customers.
    • Install and service telecommunications equipment.
    • You are professional and looking to make a difference by ensuring you provide a high level of customer service.
    • You have excellent written and verbal skills.
    • Excellent customer communication and service skills.
    • Design and install cable pathway and support systems i.e. cable trays, cable racks, J-hooks, conduit.
    • Extensive and exceptional customer service practices.
    • Use of grounding equipment for flammable service.
    • Reporting to the Field Service Supervisor, this position…
    • Specify interconnection of equipment, including cable sizing, cable schedules, and wiring methods.
    • Are you excited by innovative technology such as high-quality…
    • Consistently achieve a high level of customer service.
    • Develop strategies to increase sales growth in the existing customer base while prospecting for new…
    • Minimum 1-year customer service experience preferred.
    • Exceptional customer service and interpersonal phone etiquette skills.
    • Experience with custom cable assembly manufacturing environments.
    • Support manufacturing activities within AS9100, ISO 9001, Controlled Goods, and customer…
    • This position involving assisting with the introduction of new products into volume production by defining requirements, reviewing designs, and driving…
    • We house the largest inventory to better service our customers and deliver on sales commitments.
    • A key function of this position includes operating machinery to…
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Job Post Details

AVI-SPL logo

Technician, Installation 2 - job post

AVI-SPL
3.1 out of 5 stars
Calgary, AB T2G 5M9
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Calgary, AB T2G 5M9

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care

Full job description

Description:
WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Installation Technician 2 will perform installation tasks for AVI-SPL contracted projects including but not limited to: cable pulls, cable terminations, system equipment and components, rack fabrication and wiring, layout for equipment and metal fabrication. The Installation Technician 2 could be expected to lead and direct installation crews on less complex projects per project directives and requirements by coordinating and reporting progress to Project Manager ensuring projects achieve time, scope, budget, quality, safety and customer satisfaction requirements.

Day-To-Day Responsibilities:

  • Perform installation tasks and client training as noted in job summary based on project scope and directives
  • Demonstrate job site leadership and oversee Level 1 Technicians quality of work
  • Read and interpret project system schematics and architectural/construction blueprints
  • Use hand and power tools to solder and crimp connectors along with various other AV systems installation related task
  • Test point to point cabling and functionality of systems
  • Track, manage and secure all associated equipment and tools on jobsite
  • Work with office staff to initiate return material authorizations as needed
  • Communicate daily job site status to the Project Manager
  • Act as customer liaison on site per project scope and directives - direct on-site change requests to Project Manager for confirmation and final direction
  • Communicate and coordinate with other trades on site
  • Travel to various job sites required
  • Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Items to Consider:

  • AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
  • This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

  • Strong communication and interpersonal skills for interacting with clients, colleagues, and vendors; with the ability to explain technical concepts clearly and concisely, focused on customer success and satisfaction.
  • Intermediate understanding of audio-visual systems, including projectors, screens, speakers, microphones, video conferencing equipment, digital signage, and control systems.
  • Intermediate proficiency in installing, terminating, and troubleshooting low-voltage cabling (e.g., HDMI, CAT5e/6, fiber optic), and experience with conduit runs, cable trays, and other wiring methods.
  • Intermediate ability to diagnose and resolve technical issues with audiovisual equipment and systems.
  • Intermediate understanding of network infrastructure and how it integrates with audiovisual systems (e.g., IP-based systems, streaming, cloud-based services). Ability to lead site teams on small projects.
  • Ability to lead site teams on small projects.
  • Ability to use hand and power tools in a safe and efficient manner.
  • Ability to work and think independently to meet deadlines.
  • Intermediate knowledge and use of specific test equipment for required applications.
  • Intermediate knowledge and application of industry installation safety codes and standards.
  • Ability to advise Project Manager on installation related concepts affecting project planning, scheduling, and budgeting.
  • Ability to advise Project Engineer in developing solutions to complex technical issues.
  • Ability to assist Programmer in loading and testing code on site.
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards
  • Minimum of 2 - 4 years of audiovisual installation experience required
  • Minimum of a High School Diploma or equivalent required.

Nice-To-Haves:

  • Formal education in Audio Visual, Electronics or related field preferred
  • External Training:
    • Valid and current AVIXA CTS General Certification preferred
    • Specific industry specific and manufacturer training / certifications to meet AVI-SPL skill/ability requirements
    • OSHA 30-Hour Construction Course
    • Ability to obtain formal approved clearances (Government or system specific) may be required

WHY YOU’LL LIKE WORKING HERE

  • Medical benefits, including vision and dental
  • Paid holidays and PTO
  • Enjoyable and dynamic company culture
  • Training and professional development opportunities

MORE ABOUT US


At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.

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