For CSR - if you have a call center or customer service experience, practice by doing role plays as if you are talking to customers. Make sure when doing the interview/role plays, you let the customer/s talk.
What advice would you give the CEO of Rogers Communications about how to improve the company?
Being the IT services back in house if you want quality performances. Outsourcing is not the route to go. If TED was with us outsourcing would not be an option. I would also suggest to not 1-3 times a year cut employees off payroll and have jobs go offshore. Employees are a high asset and if you have passionate employees you will get Hugh returns.