58 questions
Office outfit
For CSR - if you have a call center or customer service experience, practice by doing role plays as if you are talking to customers. Make sure when doing the interview/role plays, you let the customer/s talk.
24/7 365 days a year
Depends on your site, can be very coaching centric, or completely performance and number driven.
The people, the relationships
Benefits package that includes stocks and shares trading and half off Rogers services.
25 per week
Flexible scheduling
work life balance
Being the IT services back in house if you want quality performances. Outsourcing is not the route to go. If TED was with us outsourcing would not be an option. I would also suggest to not 1-3 times a year cut employees off payroll and have jobs go offshore. Employees are a high asset and if you have passionate employees you will get Hugh returns.