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Billing Customer Service jobs in Scarborough, ON

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    • 4–6 years in customer service, supply chain, or call center.
    • Customer service (remote or on-site): 4 years (required).
    • 8 Hours/Day – Monday to Friday.
    • This position oversees a team responsible for recovering outstanding debts from individuals and/or businesses on behalf of a client/s.
    • Proven experience in billing, collections, and/or customer service.
    • Accurately receive and apply payments to customer accounts.
    • Job Types: Full-time, Permanent.
    • Process credit card payments from customers online.
    • Verify customer accounts by reconciling monthly statements and related transactions.
    • Customer service: 5 years (required).
    • Proficiency with CRM systems and related technology; luxury service environment experience is an asset.
    • Exemplify quality customer service skills.
    • Representatives will provide customer solutions and negotiate payment arrangements with customers.
    • Strong business acumen with a solid understanding of customer operations and service delivery models.
    • Oversees team budgets, engagement funds, and timely…
    • Previous customer service or office experience is an asset, but not required.
    • Assist with simple billing or payment questions.
    • Excellent phone etiquette and customer service skills.
    • Collaborate with the customer service team to resolve disputes and inquiries.
    • Experience working with an ERP or billing system (Salesforce experience is a strong asset).
    • Reconcile patient accounts, resolve billing discrepancies, and work…
    • Flexible work arrangements and a hybrid work model.
    • Possibility to purchase up to 5 extra days off per year.
    • Annual bonus target, based on the base salary, with…
    • This collaborative, high-volume team partners closely with senior stakeholders to deliver timely and accurate billing services.
    • Maintain effective communication and ensure seamless service delivery in fast-paced environment.
    • You’ll connect with our clients who own a variety of CIBC…
    • Excellent customer service, and interpersonal skills.
    • Review engagement gains/losses during billing process.
    • Ensure all services are billed on a timely basis.
    • Proficiency in translating customer business goals into strategic actions and identifying new growth verticals to support customers.
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Job Post Details

TalentWorldGroup logo

Bilingual (French/English) Patient Support Representative – Remote Canada - job post

TalentWorldGroup
4.1 out of 5 stars
Canada•Remote
$26 an hour - Permanent, Full-time, Freelance
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $26 an hour

Job type

  • Freelance
  • Permanent
  • Full-time

Shift and schedule

  • 8 hour shift
  • Day shift
  • Monday to Friday

Benefits

Pulled from the full job description

  • Work from home
  • Flexible schedule

Full job description

Bilingual (French/English) Patient Support Representative – Remote Canada

Location: Remote – Canada (Bilingual: Canadian French & English)

Training Start: August 17, 2026 (tentative)

About Us:

TalentWorldGroup Plc. is a multilingual contact center offering a fully remote work environment, innovation-driven culture, and long-term career opportunities.

Role Overview:

Serve as the first point of contact for patients, clinics, and medical professionals. Manage inquiries, orders, medical deliveries, and logistics. Requires strong medical terminology knowledge, attention to detail, and ability to process complex information. Candidates must have strong technical skills (Microsoft Office, CRM like JDE) and troubleshoot independently.

Key Responsibilities:

  • Handle inquiries via phone, email, fax, or online
  • Manage patient and clinic orders, documentation, and data entry
  • Escalate complex issues appropriately
  • Expedite urgent orders and resolve shipment, return, or credit issues
  • Process credits/returns, set up new patients, maintain records
  • Recover medical equipment from patients exiting programs
  • Participate in training and team meetings

Qualifications:

Required:

  • Fluency in Canadian French & English both (C2)
  • Located in Canada for compliance
  • High school diploma
  • 4–6 years in customer service, supply chain, or call center
  • Strong communication, multitasking, and organizational skills
  • Experience with sensitive information and metrics-driven environments
  • Microsoft Office & CRM proficiency, independent problem-solving

Preferred:

  • Bachelors in Life/Health Sciences or related
  • Experience in medical logistics, home health, billing, clinical support
  • Remote work experience

Schedule:

Production Hours:

  • Operating Hours: 8:00 AM – 6:00 PM Eastern Time, Monday to Friday (covering East, Central, and West regions).

Key Scheduling Details:

  • Weekly Hours: 20–30 hours baseline (up to 40 hours maximum).
  • Shift Format: Split shifts throughout the day (not a traditional, straight 8-hour block).

Training Information:

  • Training Duration: 5–6 weeks (starting August 17, 2026 – tentative).
  • 8 Hours/Day – Monday to Friday.
  • Expected Training Hours: 9:00 AM – 5:00 PM EST.
  • Training is paid.

Training Start Date:

  • August 17, 2026 (Tentative)

Technical Requirements:

  • Reliable wired broadband internet connection
  • Processor (64-bit):
  • Intel Core i5 (10th Generation or newer)
  • AMD Ryzen 5 4000 Series or newer
  • Apple Silicon M1, M2, M3, M4 or newer
  • Memory (RAM): Minimum 16 GB
  • Operating System: Windows 11 or macOS 26
  • Computer age: Maximum 5 years old
  • USB headset required

Compensation & Benefits:

  • Training: $17 USD/hour (~$23 CAD/hour) | Post-training: $19 USD/hour (~$26 CAD/hour)
  • Payments are made monthly in USD
  • Freelance cooperation agreement
  • Long term project opportunity
  • Fully remote, long-term project
  • Career growth & development
  • Gamification program: earn more, get paid holidays

Job Types: Full-time, Permanent, Freelance

Pay: $26.00 per hour

Benefits:

  • Flexible schedule
  • Work from home

Application question(s):

  • Are you comfortable working under a freelance agreement and being paid in USD?
  • Are you currently residing in Canada and available to attend full-time remote training (Monday–Friday, 9:00 AM–5:00 PM EST) starting in June?
  • Do you have a Windows 11 (or later) computer with at least 16 GB RAM and a stable wired internet connection available for work?

Experience:

  • customer service (remote or on-site): 4 years (required)
  • working with CRM tools (e.g., Salesforce, Zendesk, HubSpot): 1 year (required)

Language:

  • both Canadian French and English fluently (required)

Work Location: Remote

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