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Bilingual Technical Support jobs in Toronto, ON

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    • The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French.
    • Strong communication and problem‑solving skills, with the ability to explain technical issues in clear, non‑technical terms.
    • Bilingual French is a strong asset.
    • Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users.
    • What We Are Looking For:
    • We're seeking a bilingual problem-solver who can thrive in a fast-paced environment, bringing both technical mastery and exceptional communication skills to…
    • Collaborating with cross-functional and support teams to resolve complex technical issues.
    • Pregnancy and parental leave top-up to support growing families.
    • Provide structured feedback to delivery and support teams to improve solution quality and support readiness.
    • Act as the technical lead within the support desk,…
    • Position Title: Bilingual Customer Care Specialist.
    • Reports To: Lead, Customer Experience.
    • I. Scope and Summary of Primary Responsibilities.
    • Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
    • We operate as one team.
    • Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote troubleshooting.
    • We operate as one team.
    • 1-2 years of experience in a technical customer support role (or similar).
    • But support goes beyond day one.
    • As the first point of contact for customers via chat…
    • Fluently bilingual – English and French;
    • 2 years+ experience in an IT support role;
    • Knowledge of IT Service Desk processes, support SLAs;
    • Technical and non-technical teams.
    • Serve as the primary technical contact for escalated support requests, ensuring prompt,.
    • To join our Technical support team.
    • As a bilingual Technical Support Representative, you’ll educate and support customers using our wealth and asset management platform in French and English.
    • Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting.
    • Provide in-depth education and assistance on product…
    • Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
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Job Post Details

Bilingual Customer Service Agent (French/English) - job post

Opifiny Corp.
North York, ON M6B 1W3•Hybrid work
$48,000–$54,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $48,000–$54,000 a year

Job type

  • Full-time

Location

North York, ON M6B 1W3•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Casual dress
  • Extended health care

Full job description

About Us

Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it.

Position Overview

The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French. The rep will have thorough knowledge of all Opifiny products/services, in order to help out end users.

Responsibilities and tasks

Typical responsibilities and tasks include, but are not limited to:

  • Verifying new physician users of the Opifiny system
  • Learning and thoroughly understand current and newly developed Opifiny products/services
  • Main source of communication between users and Opifiny
  • Answering calls and e-mails from users
  • Providing information about the product/service
  • Following up with user issues
  • Communicate user issues to QA team
  • Tracking bugs and issues in Opifiny products

Qualifications

  • Bilingual: English and French - oral and written!
  • Strong communication and interpersonal skills
  • Strong computer skills

Qualifications (Desired)

These qualifications are not required, but would be considered an asset:

  • Customer service experience
  • Up-to-date knowledge of computer technology
  • Time management
  • Strong problem solving skills
  • Post-secondary degree/diploma

Job Type: Full-time

Pay: $48,000.00-$54,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Call center: 1 year (preferred)
  • Customer service: 2 years (preferred)

Language:

  • English (required)
  • French (required)

Work Location: Hybrid remote in North York, ON M6B 1W3

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