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Bilingual Tech Support jobs in Mississauga, ON

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    • The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French.
    • This role involves providing technical support to users by resolving inquiries related to computer software or hardware operations.
    • 1–2 years of experience in customer service and/or technical support.
    • Do you have 2 years of experience in customer service and/or technical support?
    • Provide first-level support to internal and external users.
    • Troubleshoot and assess support requests, escalating issues when required.
    • Provide structured feedback to delivery and support teams to improve solution quality and support readiness.
    • Must be fluently bilingual in French and English.
    • As a Technical Application Support Analyst, you will serve as a member of Fidelity Clearing Canada (FCC) technology in a technical support and troubleshooting…
    • Pregnancy and parental leave top-up to support growing families.
    • Collaborating with cross-functional and support teams to resolve complex technical issues.
    • 1-2 years of work experience in Telecom tech support roles.
    • Troubleshoot and identify customer LAN issues, including WIFI configuration and general support…
  • View similar jobs with this employer
    • Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote troubleshooting.
    • We're seeking a bilingual problem-solver who can thrive in a fast-paced environment, bringing both technical mastery and exceptional communication skills to…
    • Provide pre‑sales support, including solution recommendations.
    • 1–2 years troubleshooting or technical support experience.
    • Pre and Post Technical Support.
    • As a bilingual Technical Support Representative, you’ll educate and support customers using our wealth and asset management platform in French and English.
    • Strong customer service skills, with an eagerness to excel and be part of a dynamic team.
    • Superb analytical skills and persistence in problem-solving,…
    • Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
    • Demonstrate continuous improvement in support efficiency, response quality, and knowledge sharing.
    • Proficiency with support platforms such as Intercom,…
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Job Post Details

Bilingual Customer Service Agent (French/English) - job post

Opifiny Corp.
North York, ON M6B 1W3•Hybrid work
$48,000–$54,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $48,000–$54,000 a year

Job type

  • Full-time

Location

North York, ON M6B 1W3•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Casual dress
  • Extended health care

Full job description

About Us

Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it.

Position Overview

The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French. The rep will have thorough knowledge of all Opifiny products/services, in order to help out end users.

Responsibilities and tasks

Typical responsibilities and tasks include, but are not limited to:

  • Verifying new physician users of the Opifiny system
  • Learning and thoroughly understand current and newly developed Opifiny products/services
  • Main source of communication between users and Opifiny
  • Answering calls and e-mails from users
  • Providing information about the product/service
  • Following up with user issues
  • Communicate user issues to QA team
  • Tracking bugs and issues in Opifiny products

Qualifications

  • Bilingual: English and French - oral and written!
  • Strong communication and interpersonal skills
  • Strong computer skills

Qualifications (Desired)

These qualifications are not required, but would be considered an asset:

  • Customer service experience
  • Up-to-date knowledge of computer technology
  • Time management
  • Strong problem solving skills
  • Post-secondary degree/diploma

Job Type: Full-time

Pay: $48,000.00-$54,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Call center: 1 year (preferred)
  • Customer service: 2 years (preferred)

Language:

  • English (required)
  • French (required)

Work Location: Hybrid remote in North York, ON M6B 1W3

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