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Bilingual Tech Support jobs in Mississauga, ON

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    • Experience in a support analyst, application support, business support, service desk, technology operations, or related role.
    • View all KPMG jobs - Toronto jobs - Support Analyst jobs in Toronto, ON
    • Salary Search: Bilingual One Port User Support Analyst salaries in Toronto, ON
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    • 1-3 years of experience providing technical support.
    • The successful candidate for this position must be bilingual.
    • Review customer PO’s to match the quotations.
    • Provide support and training where deemed necessary on FCC applications offered to clients.
    • Research and resolve customer issues relating to Product offerings…
    • As a Technical Application Support Analyst, you will serve as a member of Fidelity Clearing Canada (FCC) technology in a technical support and troubleshooting…
    • Intercom systems, ensuring seamless operational support for our clients — including property.
    • Maintain detailed records of all support interactions within the…
    • The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French.
    • Also, administer the course support logistics of conducting training in the mobile/field environment.
    • Facilitate the effective delivery of technical support to…
    • Being bilingual is a plus.
    • Global Diagnostic System (KDS) support, including loaners.
    • Assist in the analysis of data and product specifications, as support to…
    • 1-4 years of professional experience in client support, customer service, financial services, software support, technical support, or a related field.
  • View similar jobs with this employer
    • Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary.
    • 1+ years of customer service experience.
    • Demonstrated experience with providing support for a digital system or website.
    • Demonstrated experience with providing support for a digital system or website.
    • We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
    • Must be bilingual: French/English.
    • Be available for occasional on-call and after hours support.
    • Reliable attendance and flexibility to support on-call or after-…
    • Serve as the primary point of contact for end users by providing bilingual support (English and French) via phone, our main communication channel.
    • This position plays a critical role in supporting customers and internal teams with the deployment, implementation, and ongoing support of advanced positioning…
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Bilingual One Port User Support Analyst
KPMG
·
3.8
Toronto, ON M5H 2S5
Apply on company site

Job details

$47,000–$71,500 a year
Full-time
Toronto, ON M5H 2S5

Full job description

Overview:
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

KPMG is looking for a Bilingual Support Analyst, One Port to provide responsive, high-quality support for day-to-day service requests, issue resolution, stakeholder coordination, documentation, and process improvement. In this role, you will help support One Port users by triaging inquiries, coordinating resolution activities, maintaining accurate documentation, and contributing to a consistent and positive user support experience.
What you will do:
  • Provide timely support for One Port-related inquiries, incidents, service requests, and operational needs, ensuring clear follow-up and resolution tracking.
  • Triage issues, gather relevant information, document findings, and escalate complex items to the appropriate technical or business stakeholders.
  • Maintain accurate documentation, knowledge articles, process notes, and status updates to support consistent service delivery.
  • Collaborate with internal teams, vendors, and stakeholders to coordinate issue resolution, validate solutions, and communicate progress.
  • Identify recurring issues, improvement opportunities, and process gaps, and support the implementation of practical enhancements.
  • Assist with reporting, data validation, user communications, testing support, and other operational activities as required.
What you bring to this role:
  • Experience in a support analyst, application support, business support, service desk, technology operations, or related role.
  • Excellent command of French and very good command of English, both spoken and written.
  • Strong customer service orientation with the ability to communicate clearly and professionally with both technical and non-technical stakeholders.
  • Ability to troubleshoot issues, ask effective questions, organize information, and manage follow-up through to completion.
  • Strong attention to detail, documentation skills, and comfort working with ticketing systems, collaboration tools, spreadsheets, and reporting outputs.
  • Ability to prioritize competing requests, work collaboratively, and remain adaptable in a fast-paced environment.
  • Post-secondary education in business, technology, information systems, or a related field is an asset. Equivalent experience may also be considered.

Preferred

  • Experience supporting enterprise applications, portals, workflow tools, or operational platforms.
  • Familiarity with incident, request, change, or knowledge management practices.
  • Experience creating user guides, standard operating procedures, or training materials.
  • Comfort working with Microsoft 365 tools, including Outlook, Teams, Excel, Word, and SharePoint.

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

KPMG BC Region Pay Range Information
The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.


KPMG NB Region Pay Range Information

The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.
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