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Bilingual Customer Service Specialist jobs in Toronto, ON

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    • Customer service: 1 year (preferred).
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    • Respond to customer concerns in a professional manner and refer unresolved issues to a manager.
    • As a Bilingual Customer Service Representative, you will:
    • Handle cash transactions with precision and care.
    • Assist with the efficient opening and closing of our…
    • Partnering with others within the customer service department and other areas to resolve issues such as claims processing, troubleshooting and product ordering…
    • Prepare sales and service quotations.
    • Perform the credit and return of customer order.
    • Coordinate with the finance team on matters of customer credit and…
    • Minimum 2 years of customer service experience.
    • 4+ years of experience in customer service or project management.
    • Customer service: 4 years (required).
    • Fluently bilingual in English and French;
    • We deliver integrated leasing solutions for our clients, with outstanding customer service, all the way through to…
    • 3-4 years of previous customer service, administrative, or call center experience.
    • Confidence in handling unclear or unfamiliar customer expectations.
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Career Resources:

Bilingual Customer Service Representative
Guarantee VC
·
4.0
220 Duncan Mill Road, North York, ON M3B 3J5
$20–$25 an hour
Part-time, Casual, Permanent, Full-time
Apply now

Job details

$20–$25 an hour
Paid vacation
Part-time, Casual, Permanent, Full-time
220 Duncan Mill Road, North York, ON M3B 3J5

Full job description

Job Description

Guarantee VC is seeking a professional and customer-focused Bilingual Customer Service Representative to join our growing team.

The successful candidate will provide support to customers, automotive dealerships, repair facilities, and business partners across Canada. This role requires excellent communication skills, strong attention to detail, and the ability to handle customer inquiries professionally in both English and French.

Responsibilities

  • Respond to customer inquiries by phone and email in English and French
  • Provide information regarding vehicle warranty contracts, coverage, procedures, and required documentation
  • Assist customers, dealerships, and repair facilities with general service and administrative inquiries
  • Explain the claims process and direct claims-related matters to the appropriate department
  • Review and update customer and contract information
  • Document customer interactions and follow-up activities in company systems
  • Follow up when additional information or documentation is required
  • Assist with contract corrections, document requests, cancellations, and transfers
  • Work with the claims, sales, accounting, and administration departments to resolve inquiries
  • Handle complaints and difficult conversations professionally
  • Escalate complex or sensitive matters to management
  • Maintain the confidentiality of customer and company information
  • Perform additional administrative duties as required

Qualifications

  • Fluency in spoken and written English and French is required
  • Previous customer service or administrative experience is preferred
  • Excellent verbal and written communication skills
  • Strong organizational and time-management skills
  • Strong attention to detail and accuracy
  • Comfortable communicating with customers by phone and email
  • Ability to explain policies and procedures clearly
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Office and email
  • Experience with Salesforce or a similar CRM system is an asset
  • Automotive, warranty, insurance, or call centre experience is an asset

What We Offer

  • Competitive salary based on experience
  • Full-time, Monday-to-Friday schedule
  • Benefits package
  • Paid vacation
  • Training and ongoing support
  • Opportunities for professional growth
  • Supportive and collaborative work environment

How to Apply

Please submit your résumé outlining your customer service experience and your proficiency in English and French.

Guarantee VC is committed to providing an inclusive and accessible workplace. Accommodations are available throughout the recruitment process upon request.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $20.00-$25.00 per hour

Language:

  • English (required)
  • French (required)

Work Location: In person

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