Atlanta jobs

Established in 1950, Ciot is one of North America’s largest importers and distributors of Natural Stone. Internationally recognized as an industry leader for supplying residential and commercial projects, Ciot’s impressive selection of materials are the perfect choice for a variety of indoor and outdoor design applications. Ciot offers a curated selection of natural stone and engineered slabs, ceramic tile, artistic mosaics, hardwood and more, all sourced from the most exclusive quarries and manufacturers from around the globe.

The company operates showrooms in Montreal, Québec City, Brossard, Laval, Toronto, Vaughan, Mississauga, Detroit, Atlanta and New York.

Ciot offers a stimulating workplace, attractive benefits package and a work environment that is favorable to professional growth. If you are seeking a position where initiative is valued and your ambition has no limit, your challenge will be to focus on your capacity to progress in a highly stimulating work environment!

We are looking for a Pro Counter Clerk to assist the sales team members and the Pro Counter Manager. The clerk is responsible for various tasks related to customer orders (contractors): delivery, billing, payment, customer and supplier contacts, while providing the best customer service.

Role and responsibilities :

• Take care of product replenishment each morning;
• Ensure that the pro counter is clean and organized at all times;
• Order, receive and control inventory of Mapei & Schluter products;
• Train and answer questions from counter pro staff;
• Manage pro counter productivity (increase sales);
• Be responsible for the accuracy and management of counter pro inventory;
• Ensure accuracy of products purchased and manage interactions between customers and warehouse staff;
• Prepare stock replenishment list with predefined targets;
• Prepare invoices and perform administrative work (data entry, filing, etc.);
• Identify dormant products, prepare lists for marketing department with liquidation prices, product descriptions and quantities;
• Identify products that need to be returned due to quality problems; prepare lists for suppliers with product descriptions and quantities, and cost to be quoted for credit;
• Greet customers at the counter; handle the opening and closing of center doors;
• Respond to customer requests (invoicing, payments, deadlines, follow-ups, exchanges, etc.);
• Take orders by telephone or e-mail;
• Respond to requests and questions from the sales team (invoicing, inventories, file follow-up, supplier delivery times, etc.);
• Prepare customer orders: delivery, invoicing, payment, customer and supplier contacts.
• Perform any other related tasks.

Qualifications and education required:

• Minimum 2 years experience in customer service;
• Experience in hardware store, a plus ;
• Organizational skills and priorities;
• Solution and customer service oriented;
• Team player;
• Interpersonal skills;
• Knowledge of Microsoft office suite.

Schedule

• 5 days a week from Monday to Saturday with a day off during the week ;
• Available to work 40hrs per week.

What we offer:

• Group insurance plan: 50% employer paid medical and dental benefit package.
• 5 sick days
• 2 weeks of vacation
• Free parking
• Employee discount on products
• Developmental training
• Annual performance and salary review
• Corporate event

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off

Experience:

• building materials industry: 2 years (preferred)

Work Location: In person