Skip to main content
Post your resume and find your next job on Indeed!

Application Support jobs in Vancouver, BC

Sort by: -
    • This role includes an after-hours on-call support shift rotation, which may include occasional planned and emergency after-hours support.
    • Lead desktop support analysts and create a consistent end-user support experience.
    • You have experience supervising or leading IT support resources.
    • Provide timely technical support and troubleshooting guidance pertaining to operating systems, network connectivity, internet, and computer application issues.
    • Software deployment support in staging and production environments.
    • 4+ years of software development, or 4+ years of technical support experience.
    • Software deployment support in staging and production environments.
    • Knowledge of web services, distributed systems, and web application development.
    • Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.
    • Strong understanding of industrial applications involving factory automation products.
    • Size and design automation solutions based on specific application…
  • View similar jobs with this employer
    • Experience in technical support or system administration role in a networking/security company or equivalent education.
    • Strong understanding of TCP/IP.
    • Provide direct technical web and telephone support.
    • Previous experience providing technical support, preferably supporting data networking products and/or…
    • 1+ years in overall IT support experience.
    • Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools.
    • Proven ability to work directly with customers in a technical consulting or applications engineering capacity.
    • Proven ability to work directly with customers in a technical consulting or applications engineering capacity.
    • If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
    • Act with discretion to address major incidents during critical periods, including outside regular hours when necessary, to maintain application stability and…
    • This is technical and operational work in the provision of first level user support and problem resolution services to the organization.
Get email updates for the latest Application Support jobs in Vancouver, BC

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

production support
iam analyst
application support analyst
desktop support
software support
application support engineer
failure analysis
tech support
testing
application support

Career Resources:

Job Post Details

Support Technician L2 - job post

MSP OPERATIONAL CORP
4020 Viking Way, Richmond, BC V6V 2N2
$65,000–$75,000 a year - Full-time

Job details

Pay

  • $65,000–$75,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday
  • On call

Location

4020 Viking Way, Richmond, BC V6V 2N2

Full job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a Support Technician L2 to join our team.


About the Role

As a Support Technician L2, You will be responsible for resolving complex technical issues, supporting end-users and systems, and collaborating with other teams to ensure seamless IT operations. This role includes an after-hours on-call support shift rotation, which may include occasional planned and emergency after-hours support. This role is ideal for someone with a strong foundation in IT infrastructure, excellent troubleshooting skills, and a passion for delivering high-quality support.


Location: Richmond, BC

Schedule: Monday to Friday, 40 hours per week, 8:00 a.m. – 5:00 p.m.

Work Mode: Onsite


What You Will Do

  • Provide Level 2 technical support to multiple clients for desktops, laptops, mobile devices, and peripherals.
  • Troubleshoot and resolve issues related to operating systems (Windows, iOS/MacOS).
  • Support and maintain server hardware and operating systems (Windows Server, Linux).
  • Manage and troubleshoot networking issues (LAN/WAN, Wired/Wireless, TCP/IP, DNS, DHCP).
  • Troubleshoot issues with virtualization technologies (VMware, Hyper-V) and MS Azure cloud Infrastructures.
  • Handle ticketing system workflows, ensuring timely resolution and documentation.
  • Deliver exceptional customer service to internal and external clients.
  • Collaborate with Level 1 and Level 3 teams to manage escalations and resolve complex issues.
  • Visit client sites to troubleshoot issues and help with escalations.


What We Are Looking For

  • Minimum of 2-3 years working for/within an MSP.
  • Strong knowledge of computer hardware, operating systems, and networking fundamentals.
  • Strong sense of IT security and best practices.
  • CCNA certification or equivalent experience in Network Infrastructure.
  • Experience with server administration and virtualization platforms.
  • Microsoft 365 Administration (M365 Licensing, Exchange Online, Entra ID/Identity, Intune, Security Center, Teams, SharePoint).
  • MD-102 certification or equivalent experience in endpoint management using Intune.
  • AZ-104 certification or equivalent Microsoft Azure administration experience.
  • Excellent troubleshooting and analytical skills.
  • Strong communication and customer service abilities.
  • Able to work independently in a fast-paced environment.
  • High level of professionalism and a growth mindset.
  • Proficiency in RMM and ticketing systems (ConnectWise).
  • Vehicle & valid driver's license


Why Work at MSP Corp

  • Benefits package.
  • Dynamic work environment.
  • Opportunities for growth and training.


Ready to make a difference? Join us and shape the future. Apply today!


Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.


Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Let Employers Find YouUpload Your Resume