Application Support jobs in Vancouver, BC

Company: Novus Entertainment Inc.
Location: Vancouver / Hybrid work arrangement after probationary period
Employment Type: Full-Time
Department: Technical Operations
Reports To: Manager, Technical Operations

At Novus, we reimagine how people connect. Behind that experience are the systems and technology
that help our teams work effectively and deliver for our customers. As our Junior Application &
Integration Specialist, you’ll support, maintain, and enhance the platforms and integrations that keep our
billing, customer management, and operational processes running reliably.

Who we are
Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We are
known for our cutting-edge fibre optic network and provide reliable, high-performance connectivity across
the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class
customer service, and our customers are always at the heart of our decisions. We collaborate with an open
mind to bring cutting-edge technology to our customers as we continue to strive for success and growth. As
a company, we lean into our passion, uniqueness, and diversity by providing an inclusive environment for our
employees. We are proud to live, work, and play in the communities we serve, actively giving back through
various initiatives throughout the year.

will satisfy your cravings.

You’ll have the opportunity to strengthen business-critical systems, improve integration and operational
workflows, and help shape the technology foundation that supports our teams and enables the business to
operate effectively.

The Opportunity
We’re looking for a technically curious, practical, and collaborative Junior Application & Integration
Specialist to join our Technical Operations team. In this junior-to-mid-level role, you’ll administer the GLDS
BroadHub billing platform, support system configuration and upgrades, troubleshoot production issues,

develop reports and automation tools, and build integrations with internal and third-party systems. Prior
GLDS BroadHub experience is an asset, but it is not required as we value strong technical fundamentals and
a willingness to learn the platform deeply over time.

Our Technical Operations Team
We’re a collaborative team that works closely with teams across the company and external vendors to keep
essential business systems dependable and secure. Everyone has the opportunity to contribute ideas and
take ownership of their work. We value curiosity, thoughtful problem-solving, clear documentation, and
people who enjoy understanding how technology works behind the scenes.

What You’ll Be Doing
Billing Platform Administration

• Support the daily operation and administration of billing and customer management systems,

including GLDS BroadHub.

• Maintain system configuration, billing cycles, scheduled jobs, reports, backups, and restore

procedures.

• Assist with patches, upgrades, and vendor coordination.

Systems Integration & Development

• Build, maintain, and troubleshoot integrations between internal systems and external platforms.
• Create scripts, reports, utilities, and small applications using PHP, Python, SQL, and shell scripting.
• Work with Linux servers, web servers, databases, APIs, secure file transfers, and application

environments.
Monitoring, Troubleshooting & Support

• Monitor system health and investigate billing, provisioning, reporting, and data-related issues.
• Provide technical support related to billing and provisioning systems for internal users.
• Troubleshoot application, database, server, and integration issues methodically and escalate when

production issues when required.
Documentation & Cross-Functional Collaboration

• Maintain clear documentation for procedures, configurations, integrations, and recurring tasks.
• Collaborate with Operations, Finance, Customer Service, Construction, and vendor support teams.
• Support testing, data validation, and change implementation while protecting billing and customer

data integrity.
Continuous Development & Other Duties

• Identify opportunities to automate repetitive work and improve system reliability.
• Stay current on relevant technologies, integration practices, and security considerations.
• Perform other duties as required.

What You’ll Bring

• Working knowledge of Windows and Linux environments.
• Experience with SQL and relational databases such as MySQL or PostgreSQL.
• Some programming or scripting experience with languages such as PHP, Python, or shell scripting.
• Basic understanding of programming concepts such as variables, functions, error handling, version

control, and maintainable code.

• Familiarity with Apache, Nginx, web applications, APIs, file transfers, and system integrations.
• Ability to troubleshoot applications, databases, and server issues methodically.
• Strong attention to detail when working with billing, customer, and financial data.
• Clear communication skills and the ability to document technical procedures.
• Experience supporting billing, CRM, subscriber management, telecom, broadband, ISP, or cable

imports and exports, Git, code review, or development and test environments is an asset.

You are
Technically curious: You enjoy learning how systems work behind the scenes and building a deep
understanding over time.

Detail-oriented: You handle billing, customer, and financial data carefully and take pride in accurate work.

Methodical: You troubleshoot issues logically, test assumptions, and document what you learn.

Collaborative: You communicate clearly and build productive relationships across teams and with vendors.

Proactive: You take ownership of recurring operational tasks and identify opportunities for improvement.

Adaptable: You’re willing to learn new tools, systems, and processes in a changing environment.

At Novus, we are dedicated to fostering a warm, inclusive environment where everyone feels they belong. We
embrace diversity and inclusion and are committed to ensuring all employees feel valued, respected, and
empowered to share their unique perspectives and talents. Our goal is to remove barriers so that everyone,
regardless of background, identity, or ability, has the opportunity to thrive. Join us in fostering a culture where
everyone feels at home!

We welcome applications from all qualified individuals and will provide accommodation throughout the
recruitment process. If you require accommodation at any stage of the hiring process, please contact us and
we will work with you to support your needs.



How to Apply
Please submit your resume and a cover letter detailing your experience and qualifications to:
humanresources@novusnow.ca

Thank you to all applicants for your interest in this position. Only those selected to proceed to the next stage
of the recruitment process will be contacted. We appreciate your understanding.