Application Support Analyst jobs in Toronto, ON

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are seeking an experienced Integration Support Analyst to support the design, development, implementation, and ongoing support of enterprise technology solutions and integrations. This role will work closely with internal stakeholders and technical teams to analyze business requirements, support application development activities, troubleshoot issues, and contribute to the successful delivery of IT initiatives.

The successful candidate will have a strong foundation in application support, systems integration, and software troubleshooting within enterprise environments. This individual will participate in both short- and long-term technology initiatives, helping to ensure reliable and efficient application performance while supporting ongoing business transformation efforts.

This is an excellent opportunity for a technically strong and customer-focused professional who enjoys problem-solving, collaboration, and working across multiple technology environments.

Key Responsibilities:

• Support the design, development, implementation, and maintenance of application and integration solutions
• Analyze business and technical requirements to support application enhancements and system improvements
• Review, test, debug, and troubleshoot software applications and integration components
• Support the integration of application components across enterprise systems and infrastructure environments
• Participate in project-based initiatives delivering technology and process improvements
• Modify and maintain existing application logic and support development of new functionality
• Assist with application testing, validation, deployment, and post-implementation support activities
• Monitor and resolve application and integration issues in a timely manner
• Collaborate with technical teams, business stakeholders, and end users to ensure successful solution delivery
• Support documentation of technical processes, system changes, and operational procedures
• Prioritize and organize workload effectively to meet deadlines and deliver high-quality results
• Provide guidance and knowledge sharing to team members when required
• Maintain a strong customer service focus and contribute to continuous improvement initiatives

Skills & Qualifications:

• 3–5 years of experience in application support, systems integration, software development, or a related IT field
• Experience supporting enterprise applications, integrations, and technical troubleshooting activities
• Strong understanding of software development lifecycle concepts including testing, debugging, implementation, and maintenance
• Ability to analyze business requirements and translate them into technical solutions
• Experience working with application components, system integrations, and infrastructure environments
• Strong problem-solving and analytical skills with the ability to identify and resolve technical issues efficiently
• Excellent organizational and time management skills with the ability to manage multiple priorities
• Strong communication and interpersonal skills with the ability to collaborate across technical and non-technical teams
• Demonstrated customer service mindset with a focus on delivering value and quality support
• Ability to work independently while contributing effectively within a team environment
• Post-secondary education in Information Technology, Computer Science, or a related discipline is preferre

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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