Academic Support Officer jobs

Hours per Week: 35

Salary Grade: 13

The base salary will be $63,730 - $90,820 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

The Office of the Registrar is dedicated to helping our students achieve their academic goals by providing to the Western community an array of integrated student related services in a confidential and professional environment.

The Academic Records Officer supports essential business processes and systems that effectively manage student records, student data and academic progression. The role implements mass data changes as they relate to student records and enrollment services, and monitors to ensure data integrity and compliance with policies, procedures, and guidelines.

The Academic Records Officer coordinates and monitors the adjudication process that assesses student program progression throughout their academic career. The role provides specialized student record support and enrollment services to the Student Academic Services team in the School of Graduate and Postdoctoral Studies (SGPS).

The role assists with preparation of reports and proposals to improve or clarify business processes, as well as to recommend changes related to student data management.

Education:

• Bachelor’s Degree (Business/Administration or Information Management preferred)

Experience:

• 3 years’ administrative experience within a post-secondary academic environment
• Experience with PeopleSoft Higher Education
• Experience interpreting Western’s Academic Policies and Regulations would be an asset

Knowledge, Skills & Abilities:

• Proficient knowledge of student records, student data and structure, and PeopleSoft Higher Education system
• Knowledge of academic policies, procedures and structures
• Excellent computer skills in Microsoft Office, specifically Excel/Access
• Exceptional organizational and time management skills
• Excellent communication skills with a demonstrated ability to work with individuals and groups in a constructive and collaborative manner
• Ability to write clear, concise procedural documentation, proposals and reports
• Ability to work independently and collaboratively in a team environment
• Ability to process information with high levels of accuracy in working with sizable amounts of detail/data
• Critical thinking, analytical and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities
• Possesses a reputation for resourcefulness with a strong sense of accountability and initiative
• Ability to handle diverse situations, multiple projects and rapidly changing priorities
• Ability to work in a fluid and challenging work environment and meet deadlines

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.