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Front Desk Associate – Closing Shift

11160 Yonge Street, Richmond Hill, ON L4S 1H5

$19–$20 an hour - Part-time, Full-time

Location

11160 Yonge Street, Richmond Hill, ON L4S 1H5

Pulled from the full job description

`Duties

Conduct market research to identify potential customers and target demographics.
Develop and implement strategies for business development and lead generation.
Build and maintain relationships with prospective and existing members.
Follow up with leads, inquiries, and expired memberships to generate new sales.
Negotiate membership options and close sales while meeting individual and team targets.
Provide exceptional customer service and create a welcoming experience for all members and guests.
Maintain accurate member records using CRM or membership management software.
Keep the front desk, lobby, and gym floor clean, organized, and presentable at all times.
Ensure all weights and equipment are returned to their proper locations throughout the shift.
Perform regular walk-throughs to maintain cleanliness, safety, and member satisfaction.
Monitor the facility, enforce gym policies, and report maintenance or safety concerns.
Complete all end-of-day closing procedures, including securing the facility and ensuring all members have exited before closing.
Attend community events, promotions, and networking opportunities to help grow membership.

Requirements

Proven experience in sales, customer service, or a membership-based environment is preferred.
Strong communication, negotiation, and closing skills.
Excellent customer service skills with the ability to build long-term relationships.
Self-motivated, dependable, and able to work independently.
Strong attention to detail with excellent organizational and multitasking skills.
Comfortable working in a fast-paced environment and meeting sales targets.
Ability to keep the facility clean, organized, and well-maintained throughout the shift.
Proficient with CRM or membership management software (Salesforce or similar is an asset).
Bilingual in English and another language is an asset.

What We Offer