Patient Care Coordinator

Job Overview

Join our dynamic healthcare team as a Patient Care Coordinator, where your enthusiasm and organizational skills will make a meaningful difference in patient experiences. In this vital role, you'll serve as the primary point of contact for patients, ensuring smooth scheduling, accurate record-keeping, and compassionate communication. Your proactive approach will help streamline office operations, support clinical staff, and foster a welcoming environment for everyone who walks through our doors. This is an exciting opportunity to grow within a patient-centered clinic dedicated to excellence and compassionate care.

The Perfect Fit

Our ideal candidate:

• Is friendly, patient-focused, and skilled at making people feel welcome from the moment they walk in or call.
• Has strong knowledge of medical terminology to accurately interpret clinical notes and communicate with staff and patients.
• Has prior experience in a medical office environment and is familiar with healthcare workflows.
• Has strong experience in technology-focused roles, ideally in a technology-driven clinic setting, and is proficient with electronic medical records systems.
• Is comfortable multitasking across multiple software platforms and open browser tabs in a fast-paced environment.
• Learns effectively through visual resources and step-by-step demonstrations, and isn't afraid to ask questions while ramping up.
• Communicates with empathy, clarity, and professionalism in every interaction.
• Understands the importance of strict confidentiality regarding patient information (PHIPA/PIPEDA compliance).

Key Responsibilities

Your role is the face and voice of the clinic, shaping every patient's first impression and day-to-day experience.

Your duties will include:

Front Desk & Scheduling: Greeting patients warmly and managing appointment scheduling, rescheduling, and cancellations to optimize clinic flow.

Records & Documentation: Managing electronic medical records with precision, preparing and updating patient charts, and ensuring all information is current, accurate, and confidential.

Insurance & Billing Support: Verifying insurance details, collecting necessary documentation, and processing payments to support smooth billing.

Provider Coordination: Coordinating communication between patients and healthcare providers, including follow-up appointments and test results.

Phone & Inquiry Management: Handling phone inquiries, responding to patient questions, and routing calls appropriately.

System Management: Working across Clinicmaster (or comparable EMR) and other clinic platforms simultaneously.

Compliance: Ensuring compliance with healthcare regulations and confidentiality standards at all times.

Application Information

Please submit your resume and a brief cover letter highlighting any front desk, medical office, or EMR experience you have and why you want to work at Physiomed. Attention to detail is critical for this role. If you read this entire posting, please include the phrase "clean file" somewhere in your cover letter. Applicants who follow this instruction will automatically be moved to the top of our review list!

Pay: $20.00-$24.00 per hour

Benefits:

• Casual dress
• Company events
• On-site gym
• On-site parking
• Paid time off

Work Location: In person