Guest Experience Concierge

About the Role

We are looking for a Guest Experience Concierge to join our Lemonade Collective team!

This role is so much more than a traditional front desk position. As the first person many members and guests see when they walk through our doors, you play a key role in creating the welcoming, supportive, and community-focused experience that makes LC special.

We are looking for someone who loves people, enjoys building relationships, and takes pride in making others feel comfortable and cared for.

This is a maternity leave position with the opportunity to extend for the right person.

The position is Monday–Friday, approximately 8:30 a.m.–3:30/4:00 p.m.

We understand life doesn't always fit perfectly into a schedule. If you need to leave closer to 3:10 p.m. for school pick-up, let's have a conversation. As a mom myself, I understand the importance of finding a schedule that works for everyone. There will be occasional days where staying until 4:00 p.m. is needed to connect with our evening team.

Our Ideal Team Member Has:

• A genuine love for helping people and creating positive experiences.
• A warm, welcoming personality.
• Strong communication skills and attention to detail.
• The ability to multitask while staying organized.
• Confidence working independently and as part of a team.
• A positive attitude and willingness to jump in wherever needed.
• A desire to be part of a community—not just a workplace.

Responsibilities:

As our Guest Experience Concierge, you will:

• Welcome and assist members and guests in person, by phone, and through email with professionalism and warmth.
• Manage daily front desk operations with enthusiasm and attention to detail.
• Create and manage classes in Mindbody, including scheduling, enrolling members, and maintaining accurate information.
• Conduct No Sweat Intros—giving tours, learning about prospective members' goals, and helping them find the right LC services, classes, and memberships.
• Record accurate client notes in our booking software.
• Assist with opening and closing the pool.
• Help maintain a clean, safe, and welcoming environment.
• Create and share engaging social media content.
• Support our lululemon retail space and wellness products.
• Assist with community events and special initiatives.

Qualifications:

We are looking for someone with:

• 5+ years of customer service experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Comfort learning new technology and software.

Experience in any of the following is an asset:

• Retail
• Event coordination
• Social media/content creation
• Fitness or wellness environments

The Cherry on Top!

At Lemonade Collective, we believe our team deserves to feel just as supported as our members.

You'll enjoy:

• Complimentary Lemonade Collective membership
• Staff discounts on lululemon
• Paid training
• Paid CPR renewal
• Team social events
• Wellness allowance after one year
• A supportive, fun, and community-focused workplace

Interested, But Looking for Part-Time?

We're also open to job sharing between two exceptional candidates.

If this role sounds like the right fit but you're looking for part-time hours, we would still love to hear from you.

Let us know what schedule you're hoping for, and we can explore whether there is a way to make it work.

We believe finding the right person is more important than fitting everyone into the same schedule.

Pay: $22.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• On-site parking

Work Location: In person