This job has expired on Indeed

Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Inside Technical Sales and Order Entry Support

Delta Regis Tools Inc.

4390 Paletta CRT., Burlington, ON L7L 5R2

$45,000–$65,000 a year - Full-time

Location

4390 Paletta CRT., Burlington, ON L7L 5R2

Benefits

Pulled from the full job description

Paid time off
Life insurance
Casual dress
Extended health care
On-site parking

Full job description

Job Title: Inside Technical Sales and Order Entry Support

Location: Ontario, Canada

Job Type: Full-time

Company Overview: Delta Regis Tools has been providing excellent quality tools and related accessories to the production/assembly market for over 20 years! We are looking to expand our sales team with a technical-minded and sales-oriented self-starter. Dynamic office setting with excellent growth opportunity.

Key Responsibilities:

Sales Support:
Provide technical product information and support to customers via phone, email, and other communication channels.
Assist customers in selecting the right products or services to meet their needs.
Prepare and follow up on quotes, ensuring all details are accurate and reflect the customer’s requirements.
Collaborate with the outside sales team to manage and develop customer relationships.
Order Entry Support:
Provide support to order entry team as needed. Responsibilities include:
Accurately enter customer orders into the system, ensuring all information is correct and complete.
Monitor order status and communicate with customers regarding any changes, delays, or issues.
Coordinate with the production and shipping departments to ensure timely order fulfillment.
Handle any customer inquiries or issues related to order processing.
Customer Service:
Provide excellent customer service by responding promptly to inquiries and resolving any issues in a timely manner.
Build and maintain strong relationships with customers, understanding their needs and preferences.
Proactively follow up with customers post-sale to ensure satisfaction and address any concerns.

Technical Expertise:
Maintain up-to-date knowledge of the company’s products, services, and industry trends.
Assist in the development of technical sales materials and product documentation.
Participate in training sessions to enhance product knowledge and sales techniques.

Preferred Qualifications: