Front Desk / Pup Concierge (Weekdays)

About the role

You're the first face every dog parent sees when they walk in, and the last one they see when they leave. That matters. This is a hybrid role: half of your day is reception, customer service, and admin — the other half is in the floor handling dogs alongside the team. You need to be equally comfortable greeting a nervous new client and helping break up a wrestling match between two labs.

What you'll do

Front of house

• Greet clients (human and canine) by name
• Check dogs in and out, log notes, manage handovers
• Answer phones, reply to emails, manage the booking inbox
• Use our booking software (Gingr today, our own platform soon — we train)
• Process payments, handle invoicing questions
• Schedule daycare, boarding, and grooming appointments
• Resolve customer issues with grace and follow-through
• Keep the lobby clean, organized, and on-brand

On the floor

• Step in when the team needs hands
• Assist with intake exams (temperament checks on new dogs)
• Walk dogs between front and play areas, manage handoffs
• Light cleaning, restocking, laundry

What we need from you

• Strong customer service instincts — genuinely warm with people, patient with the difficult ones
• Comfortable around dogs of all sizes (this one's non-negotiable — if you'd be nervous in a room of 30 dogs, this isn't your role)
• Organized, detail-oriented, can juggle phones + email + walk-ins without dropping a ball
• Strong spoken and written English
• Comfortable on computers; pick up new software quickly
• Professional, dependable, even-keeled in a fast-paced environment
• Legally entitled to work in Canada
• Flexible on schedule — Atlas Paws runs 24/7. Most shifts are daytime, but occasional overnights, weekends, and holiday coverage are part of the role
• Team-player attitude — front desk doesn't say "that's not my job"

Bonus points

• Previous reception, admin, or hospitality experience
• Pet industry background
• Multilingual
• Pet First Aid + CPR
• Familiarity with Gingr, Shopify, or any booking/POS system
• Fear Free certified preferred — our entire team is certified, and we'll cover the cost if you're not yet

The deal

• Full-time, mostly weekdays with occasional weekends, in-person, downtown Toronto
• Competitive hourly wage
• Staff discount on grooming and boarding
• Growth path: Full-Time → Front Desk Lead → Operations Coordinator
• TTC-accessible locations

Pay: $17.60-$22.00 per hour

Benefits:

• Casual dress
• Flexible schedule
• Paid time off

Work Location: In person