Front Desk Agent

Front Desk Agent

We are a boutique inn located in downtown Kingston. Our inn is a heritage property that includes 11 ensuite guestrooms, indoor common areas and gardens. We pride ourselves on consistently delivering an exceptional guest experience, by providing a warm hospitality experience in a beautiful setting.

At The Rosemount Inn, we believe exceptional hospitality begins with a genuine welcome. We're looking for a Front Desk Agent who is passionate about creating memorable guest experiences and takes pride in delivering thoughtful, personalized service.

The Candidate must be comfortable working in a historic home with numerous staircases, have excellent time management skills and be able to work independently as well as part of a small team.

You are:

• Friendly, professional, and compassionate individual who has a passion for creating experiences for our guests.
• An individual who pays attention to detail and who works well under pressure. You have an eye for presentation and an acute sense of design. We pride ourselves on perfect execution, so this is a must.
• A professional communicator over email, phone, and text. We use a text concierge system for our guests, so the majority of guest interactions are through text. Social media skills are an asset.
• Knowledgeable of Kingston and the surrounding areas, so you are able to give advice and activity suggestions to guests.
• Looking forward to being physically active! There is much walking, standing, bending, and stooping during a shift. You must be able to lift 40lbs without assistance and be comfortable climbing our many staircases.
• Available weekends and holidays

Primary Responsibilities:

• Responding to phone calls and emails
• Providing guest concierge services
• Making reservations and taking payment
• Inspecting guest-rooms and common areas prior to check-in to ensure they meet cleanliness and presentation standards
• Preparing amenity trays and adding finishing touches to rooms prior to check-in
• Enforcing health and safety practices
• Overall, creating a warm, safe, and comfortable guest experience, and making sure that all aspects of the guest’s stay exceed their expectations.

Assisting with other duties as required:

• Housekeeping and light property maintenance
• Laundry and pressing linens
• Planning and hosting small, private events

Pay: $20.00 per hour

Work Location: In person