Customer Service Representative

Location: 970 Verbena Road, Mississauga, ON, L5T 1T6
Schedule: Monday to Friday, 8:00 AM – 4:00 PM
Job Type: Full-time
Compensation: $21.00-22.00 per hour (based on experience)
Expected Hours: 40 per week

FB Canada Express is currently seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic logistics team. This role is ideal for someone passionate about delivering excellent service in a fast-paced, team-based environment. You’ll play a key role in supporting clients and ensuring a seamless experience from inquiry to delivery.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and in person
• Process customer orders accurately and provide real-time shipment updates
• Use Microsoft Office tools (Word, Excel, Outlook) to maintain records and generate reports
• Follow up with customers to confirm satisfaction and offer further support
• Collaborate with internal teams-operations, logistics, and sales to ensure service quality
• Address customer concerns with professionalism and resolve issues promptly
• Participate in team meetings to provide feedback and contribute to service improvements

Qualifications

• Strong verbal and written communication skills in English
• Proficiency in Microsoft Office (especially Outlook, Excel, and Word)
• Excellent organization and time management skills
• Problem-solving mindset and a proactive approach to customer service
• Strong interpersonal skills and a collaborative attitude

Experience

• Minimum 2 years of experience in a customer service or administrative role
• Experience in logistics, transportation, or e-commerce environments is preferred

Education

• Post-secondary education in a related field is preferred but not required

What We Offer

• Supportive and inclusive work environment focused on collaboration, respect, and career growth
• Comprehensive benefits package, including health, dental, and vision coverage

FB Canada Express is an equal opportunity employer, committed to fostering a respectful, inclusive, and accessible workplace. We welcome applicants of all backgrounds and are dedicated to supporting our employees' well-being and professional growth. If you require accommodation during the recruitment process, please let us know. We will work with you in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and applicable human rights legislation to meet your needs.

Artificial intelligence (AI) is not used to screen, assess, or select applicants for this position.

This is an existing vacancy created to support continued business growth.

Pay: $21.00-$22.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Do you have experience in logistics, transportation, or e-commerce environment?
• Are you fluent in any language(s) other than English? If yes, please specify.

Experience:

• Customer service: 2 years (required)

Work Location: In person