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Customer Loyalty Manager

CONCEPT FORD

2.9 out of 5 stars

361 Guelph St, Georgetown, ON L7G 4B6

$41,732.46–$150,000.00 a year - Full-time

Location

361 Guelph St, Georgetown, ON L7G 4B6

Benefits

Pulled from the full job description

Dental care

Full job description

Are you looking for a sales opportunity that doesn't rely on showroom traffic?

Concept Ford is seeking a Customer Loyalty Manager to help grow our business by working with our existing customer base. This role focuses on customer retention, lease maturities, finance-end contracts, service drive opportunities, trade acquisition, and equity mining.

Unlike traditional sales positions, you won't be waiting for walk-in customers. You'll work from an established portfolio of customers and opportunities generated through our service department, CRM, lease portfolio, and marketing campaigns.

This is an excellent opportunity for a motivated individual who enjoys relationship building, customer retention, and creating their own success.

WHAT YOU'LL DO

Manage and grow relationships with existing customers
Identify upgrade, trade-in, lease renewal, and finance-end opportunities
Work closely with our service department to generate vehicle sales opportunities
Conduct proactive customer outreach through phone, email, text, and CRM campaigns
Maintain customer follow-up and activity records
Deliver an exceptional customer experience

WHAT WE'RE LOOKING FOR

Strong communication and relationship-building skills
Self-motivated and organized
Comfortable with phone, email, text, and customer outreach
Automotive sales, business development, or customer service experience is an asset
CRM experience is an asset

COMPENSATION