Upper Bay Automotive Service Technician - Waterdown Location

Upper Bay Automotive Technician – Customer-Focused Preventative Maintenance

We're looking for a professional, dependable Automotive Technician who enjoys working with people just as much as working on vehicles.

This is a customer-facing role where you'll help vehicle owners understand their manufacturer's recommended maintenance and make informed decisions about caring for their vehicle. You'll use our shop software, service history, and manufacturer maintenance schedules to educate customers on preventative maintenance—not sell unnecessary services.

If you're organized, detail-oriented, communicate well, and take pride in helping customers protect their investment, we'd like to meet you.

What Makes Someone Successful Here?

Our best team members:

• Show up on time and are ready to work every day.
• Present themselves professionally.
• Communicate clearly and confidently with customers.
• Are honest and build trust through education, not pressure.
• Pay close attention to detail.
• Stay productive without constant supervision.
• Take ownership of every customer interaction.
• Work well in a fast-paced team environment.
• Believe in preventative maintenance and helping customers avoid costly repairs.

What You'll Do

• Review vehicle service history and manufacturer maintenance schedules.
• Use shop software to identify recommended maintenance based on mileage, age, and previous services.
• Perform vehicle inspections and document findings.
• Explain maintenance recommendations in a clear, honest, and easy-to-understand manner.
• Answer customer questions and help them prioritize maintenance based on their needs.
• Work closely with the lower bay team to ensure recommended services are completed accurately.
• Maintain accurate inspection notes and vehicle records.
• Help deliver an exceptional customer experience from start to finish.

Qualifications

• Automotive experience is preferred.
• Strong communication and customer service skills.
• Comfortable using computers and learning shop management software.
• Organized with excellent attention to detail.
• Professional appearance and positive attitude.
• Valid driver's licence.
• Open availability, including weekends.

Compensation & Benefits

• Competitive hourly wage based on experience.
• Monthly performance bonuses.
• Paid breaks.
• Uniforms provided.
• Employee discounts.
• Paid training and ongoing development.
• Opportunities for advancement within the company.

What We're Really Looking For

We're looking for someone who understands that trust is earned.

The right person is dependable, professional, and takes pride in helping customers make informed decisions about maintaining their vehicles. They don't rely on pressure or shortcuts—they build confidence through honesty, knowledge, and great service.

If you enjoy working with people, care about doing things the right way, and want to be part of a team that values integrity and professionalism, we'd love to hear from you.

Pay: $19.00-$22.00 per hour

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Work Location: In person