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Bilingual Customer Service Representative

Children's Education Funds Inc.

Burlington, ON

From $21 an hour - Permanent, Full-time

Location

Burlington, ON

Benefits

Pulled from the full job description

Vision care
Dental care
Life insurance
Extended health care
On-site parking

Full job description

Job Summary:

As a Bilingual Customer Service Representative, you will be the first point of contact for customers, providing professional, timely, and solution-oriented support in both English and French. In this role, you will assist customers by phone and email, resolve inquiries efficiently, and help create a positive customer experience through clear communication, empathy, and strong attention to detail.

Job Responsibilities:

· Respond promptly and professionally to customer inquiries by phone and email in both English and French, resolving issues efficiently or escalating them when appropriate.

· Accurately document customer interactions, inquiries, and resolutions using the company’s tracking system.

· Develop and maintain a strong understanding of company products, services, and processes to provide knowledgeable customer support.

Job Requirements:

· College diploma or university degree is preferred

· Minimum of 2 years of customer service experience

· Excellent written and verbal communication skills in both English and French

· Strong problem-solving abilities and sound judgment

· Ability to manage multiple priorities effectively in a fast-paced environment

· Professional, positive, and customer-focused interpersonal skills

· Reliable, punctual, and committed to delivering high-quality service

· Detail-oriented team player with strong organizational skills

Job Types: Full-time, Permanent