Client Acquisition & Digital Marketing Manager

Overview
Northern Strength Academy (NSA) is a growing sport performance and sports science facility working with everyone from general population clients to elite and professional athletes.

We are looking for a highly organized, proactive, and creative individual to manage lead flow, client communication, marketing initiatives, and digital systems that support the growth of NSA. This is primarily an in-person position based in Whitehorse, Yukon, with some flexibility for remote work. The role is ideal for someone who enjoys both marketing and operations and wants to be part of a high-performance training environment.

Responsibilities

• Manage inquiries through email, social media, Kilo, and GLM
• Respond to new leads within 24 hours and coordinate coach follow-up
• Process membership requests, account updates, and client support inquiries
• Create and publish social media posts, stories, reels, graphics, and promotional materials
• Develop athlete spotlights, testimonials, newsletters, and email campaigns
• Build and maintain automations, workflows, forms, pipelines, and customer journeys within Kilo and GLM
• Update website content, landing pages, schedules, and program information
• Support program launches, seasonal promotions, challenges, and special projects
• Assist with in-gym signage, promotions, events, and content collection

Requirements

• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Experience with social media management and content creation
• Comfortable using Canva and basic marketing tools
• Ability to manage multiple projects independently
• Strong written communication skills
• Experience with CRM, email marketing, website management, or automation platforms is an asset
• Interest in sports, fitness, and athlete development is preferred

Why Join NSA?

• Work in a high-performance environment supporting youth, adult, elite, and professional athletes
• Gain hands-on experience in marketing, client acquisition, automation, and business operations
• Growth opportunities for the right candidate, including potential opportunities to work with local marketing firm Aasman Brand Communications

Pay: $25.00-$35.00 per hour

Benefits:

• On-site gym
• On-site parking

Work Location: In person