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Manager, Banquet Events Venue

Arras Events

1464 West 7th Avenue, Vancouver, BC V6H 1C1

$80,000–$130,000 a year - Permanent, Full-time

Location

1464 West 7th Avenue, Vancouver, BC V6H 1C1

Benefits

Pulled from the full job description

Extended health care

Full job description

Manager, Banquet Event Venue

Position Summary

The Manager is responsible for the overall leadership, strategic direction, and daily operations of the banquet and event venue. This role ensures exceptional guest experiences, drives revenue growth, manages staff performance, and oversees all human resources functions, including recruitment, training, compliance, and employee relations. The Manager serves as the primary leader of the venue, ensuring operational excellence, financial performance, and a positive workplace culture.

Key Responsibilities

1. Operational Leadership

Oversee daily operations of the banquet and event space, including event execution, catering coordination, facility management, and guest services
Ensure seamless planning and delivery of weddings, corporate events, social gatherings, and special events
Maintain high standards of cleanliness, safety, and service quality
Develop and implement operational policies and procedures
Coordinate with vendors, clients, and event planners to ensure successful event execution
Ensure compliance with all local health, safety, and liquor regulations

2. Financial Management

Develop and manage annual budgets and financial forecasts
Monitor revenue, expenses, and profitability
Implement cost-control strategies without compromising quality
Review contracts, pricing structures, and vendor agreements
Analyze sales performance and implement strategies to increase bookings and revenue

3. Sales & Client Relations

Oversee sales strategy, marketing initiatives, and client acquisition
Build and maintain relationships with corporate clients, wedding planners, and community organizations
Review and approve event contracts
Address and resolve client concerns professionally and promptly

4. Human Resources Management

Lead all HR functions, including recruitment, onboarding, training, and performance management
Develop staffing plans to meet operational needs
Manage payroll coordination, scheduling, and labour cost controls
Ensure compliance local employment laws
Handle employee relations matters, including conflict resolution and disciplinary actions
Develop employee engagement and retention strategies
Conduct performance evaluations and provide coaching and development plans
Maintain employee records and HR documentation

5. Team Leadership & Culture

Hire, train, and supervise managers, coordinators, culinary staff, and service personnel
Foster a positive, professional, and high-performance work environment
Set clear performance expectations and accountability standards
Lead regular team meetings and training sessions

6. Facility & Vendor Management

Oversee maintenance of the property, equipment, and event spaces
Manage vendor contracts and partnerships for catering, decor, entertainment, and rentals
Ensure inventory management and supply controls

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, Human Resources, or related field (preferred)
5+ years of management experience in hospitality, event venues, hotels, or banquet facilities
Demonstrated experience in HR management and employment law compliance
Strong financial acumen and budget management skills
Excellent leadership, communication, and organizational skills
Ability to work flexible hours, including evenings and weekends
Proficiency in event management software and HR/payroll systems
Proficiency in CRM and accounting software, e.g., QuickBooks, Triple-Seat, Payworks, and event management systems

Core Competencies