IT Associate DarkSky International

POSITION SUMMARY

The IT Associate plays a critical role in supporting DarkSky’s day-to-day technology operations and internal systems under the strategic direction of the CTO. This position is responsible for administering core platforms, supporting staff technology needs, maintaining data integrity, implementing project plans, and executing documented processes that enable stable, secure, and efficient digital operations.

The ideal candidate is curious, detail-oriented, service-minded, and organized, with a passion for supporting the digital and technical systems that drive the organization's mission forward.

APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE CONSIDERED.

ABOUT DARKSKY INTERNATIONAL

DarkSky International is a leading nonprofit dedicated to restoring the nighttime environment and protecting communities from the harmful effects of light pollution through outreach, advocacy, and conservation. Our flagship initiatives, including the International Dark Sky Places and DarkSky Approved Lighting programs, along with our other programs, preserve natural darkness, safeguard human health, sustain critical wildlife habitat, and enhance the well-being of our shared communities.

DarkSky supports a global network of advocates, delegates, and chapters to develop and implement effective lighting policies at local and regional levels and to grow awareness about light pollution through monthly events and the production and distribution of outreach materials. With over 250 certified International Dark Sky Places, 90 chapters, and thousands of dedicated members and supporters worldwide, DarkSky International is a globally recognized leader and a trusted environmental nonprofit implementing proven solutions to protect the night.

KEY RESPONSIBILITIES

1. Systems Administration & Data Management (60%)

• Responsible for day-to-day technical administration and serving as the primary internal point of knowledge for IT management, in coordination with the CTO and external vendors.
• Support website content management tasks, including updates, content hygiene, and coordination with relevant staff and vendors to keep digital properties accurate and current.
• Ensure accuracy, consistency, and integrity of organizational data, including user accounts, permissions, records, and system configurations.
• Pull routine reports, analyses, and operational dashboards to support internal metrics and leadership requests.
• Implement documented workflows, configurations, updates, and maintenance tasks across systems.
• Maintain clear documentation of system processes, configurations, and operational procedures.
• Provide first-line technical support to staff, sharing updates, troubleshooting issues and escalating complex matters as needed.

2. Administrative & Office Technology Support (10%)

• Support execution of IT-related projects and initiatives planned by the CTO, including upgrades, migrations, audits, or tooling changes.
• Assist with vendor coordination tasks such as scheduling, access provisioning, license tracking, and renewals.
• Maintain inventories of hardware, software, and accounts.
• Support office technology operations, including device setup, connectivity issues, and coordination with landlords or service providers.
• Assist with basic budget tracking and expense documentation related to technology tools and services.
• Serve as the primary administrative support for the Chief Technology Officer, including scheduling meetings and managing calendars.
• Maintain organization of digital files, ensuring easy access to key documents.

3. Cross-Departmental Support & Special Projects (30%)

• Work with colleagues across departments to ensure systems are used consistently and effectively.
• Support implementation of process improvements, data hygiene practices, and system integrations identified by the CTO.
• Assist with testing, configuration, and rollout of new tools or features.
• Support staff onboarding and offboarding from a systems and access perspective.
• Participate in special projects that improve reliability, usability, security, or operational efficiency, as scoped and prioritized by the CTO.

WORK HOURS, SCHEDULE & FLEXIBILITY

This position usually works weekdays. However, because of the global nature of the constituency served, there is flexibility in scheduling if the organizational needs are adequately addressed. There may be some evening or weekend events that will require attendance to support events or meet deadlines. Travel to and within the United States may be required.

COMMUNICATION AND INTERFACE

• Maintain clear, respectful, and solution-focused communication with colleagues and vendors.
• Act as a positive and professional ambassador for DarkSky both internally and in the greater community.
• Coordinate effectively to execute assigned work and meet deadlines.
• Demonstrate a curious, collaborative, adaptable, and professional work style.
• Appropriately distinguish between execution decisions within scope and strategic decisions that require review or direction from the CTO.

PROBLEM-SOLVING AND JUDGMENT

• Take all practical steps to ensure a work environment that is safe, friendly, helpful, and free from harassment or bullying.
• Must be able to handle all facets of the business, both standard and non-standard.

REQUIREMENTS

• Bachelor’s degree or equivalent experience in information technology, systems administration, data management, digital marketing or a related field.
• Two years of experience in IT/systems support or administrative support preferred.
• Proficiency in using standard office software and digital tools, with the ability to quickly learn new technologies as needed. Examples include project management software, CRM platforms, Google Suite/Microsoft office products, Adobe Acrobat, CANVA, etc.
• Strong organizational skills and ability to follow documented processes while managing multiple priorities.
• Excellent internal customer service skills with a calm, solutions-oriented approach.
• High attention to detail and commitment to data accuracy and documentation.
• Excellent written and verbal communication skills, including the ability to explain technical issues to non-technical users.
• Ability to work independently while also being a collaborative team player.
• Commitment to DarkSky’s mission and to building stable, sustainable internal systems.

COMPENSATION AND RETIREMNT PLAN

This is a full-time, paid, exempt position. Salary range is CA$79,480.00 - CA$82,100.00 per year depending on experience. This position is eligible to participate in our variable compensation plan. If organizational and individual goals are met and/or exceeded, the employee could earn a 10% increase in annual salary. DarkSky has a RRSP retirement plan with a company match.

LOCATION AND WORK ENVIRONMENT

This is an remote position from the USA or Canada.

APPLICATION PROCESS

• Interested candidates must apply through Indeed.
• Please submit a resume and cover letter detailing your interest in DarkSky International’s mission and relevant experience. Applicants without a cover letter will not be considered.
• Applications will be reviewed as they are received. The posting will remain open until we have a sufficient pool of qualified applicants.
• Qualified candidates will be invited to participate in a screening interview in May/June followed by two rounds of Zoom interviews with the Search Committee. We hope to extend an offer to our selected candidate by early June and desire a start date in June 2026.

DarkSky International is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex (including sexual orientation and gender identity), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Organization is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Job Type: Full-time

Pay: $79,480.00-$82,100.00 per year

Benefits:

• Flexible schedule
• Paid time off

Work Location: Remote