user support technician jobs in Alberta

Overview

M. & R. S. Controls Corp. is seeking a motivated, hands-on, and customer-oriented IT Technician to join our growing team. This position combines mechanical shop work, technical support, software implementation, customer training, sales, and field service. The ideal candidate will have practical mechanical experience, strong communication skills, leadership potential, and an interest in technology and customer service. The successful candidate must be comfortable working in a shop environment, performing hands-on mechanical tasks, travelling to customer locations, supporting software installations, and making sales calls. We are looking for someone who takes initiative, learns quickly, solves problems effectively, and can take ownership of assigned responsibilities while working collaboratively with the team

Duties

1. Mechanical and Shop Work

• Perform hands-on mechanical work, equipment assembly, installation, testing, troubleshooting, and maintenance.
• Assist with shop operations, equipment preparation, repairs, and product testing.
• Use tools and equipment safely and follow established procedures.
• Identify mechanical issues and recommend practical solutions.
• Maintain an organized, clean, and safe working environment.

2. IT Support and Software Implementation

• Install, configure, test, and troubleshoot software and hardware.
• Implement software solutions at customer locations.
• Provide technical support and resolve customer issues.
• Assist customers with system setup, configuration, and ongoing product use.

3. Customer Training and Technical Service

• Deliver customer training sessions and product demonstrations.
• Explain technical concepts and operating procedures clearly.
• Travel to customer sites to provide installation, implementation, training, and troubleshooting services.
• Build positive, professional relationships with customers.

4. Sales and Marketing

• Make sales calls and follow up with prospective and existing customers.
• Identify customer needs and recommend appropriate products and solutions.
• Support sales, marketing, promotional activities, and business development.
• Prepare product demonstrations and communicate product features and benefits.
• Assist with customer inquiries, quotations, and sales follow-ups.

5. Leadership and Teamwork

• Take initiative and demonstrate ownership of assigned tasks and projects.
• Help coordinate shop activities, equipment preparation, and field service assignments.
• Demonstrate the ability to organize work, prioritize tasks, and meet deadlines.
• Support and guide team members when required.
• Identify opportunities to improve work processes and operational efficiency.
• Demonstrate accountability, sound judgment, and a professional attitude.

6. Continuous Learning and Product Development

• Learn about new products, technologies, software, and equipment.
• Stay informed about product updates and industry developments.
• Participate in technical training and develop product expertise.
• Adapt to changing customer needs and new business requirements.

Experience

• Mechanical experience: Practical experience performing mechanical work in a shop, workshop, manufacturing, equipment service, or a similar hands-on environment.
• Technical aptitude: Ability to learn software applications, hardware systems, equipment operation, and troubleshooting procedures.
• Communication: Strong verbal and written communication skills.
• Leadership: Demonstrated leadership qualities, initiative, accountability, and the ability to take ownership of responsibilities.
• Sales and marketing: Confidence in communicating with customers, making sales calls, and identifying business opportunities.
• Problem-solving: Strong analytical and practical troubleshooting skills.
• Customer service: Professional, patient, and customer-focused approach.
• Adaptability: Willingness to learn new skills, products, and technologies.
• Organization: Ability to manage multiple tasks and work independently or as part of a team.
• Travel: Willingness to travel to customer locations as required.
• Safety: Commitment to safe working practices in the shop and at customer sites.

Preferred Qualifications

• Diploma, certificate, or relevant experience in mechanical technology, mechanical engineering technology, IT, electronics, industrial technology, or a related field.
• Previous experience in mechanical shop work, equipment assembly, repairs, or maintenance.
• Experience in IT support, software implementation, technical service, or field service.
• Experience in sales, marketing, customer training, or business development.
• Experience coordinating tasks, leading projects, or supervising team members.
• Familiarity with Windows-based computers, software applications, and hardware troubleshooting.
• A valid driver's licence and the ability to travel for work.

Candidates with relevant hands-on mechanical experience and strong leadership potential are encouraged to apply. We value practical skills, initiative, reliability, and a willingness to learn.

What We Offer

• A varied role combining mechanical, technical, sales, and customer service responsibilities.
• Hands-on experience with equipment, software, and new technologies.
• Opportunities to develop technical expertise and leadership skills.
• Exposure to customer projects, field service, and product demonstrations.
• Opportunities for professional development and long-term career growth.

Pay: $50,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Paid time off

Work Location: In person