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user support technician jobs in Alberta

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    • Assist team members and other IT support technicians as requested.
    • Assist with hardware, software, and equipment support.
    • Lead and support R&D projects.
    • This role combines hands-on laboratory work, R&D, water treatment design, field work, technical reporting, and client support.
    • Offices, retail shops, construction sites.
    • Windows 10/11 and Apple devices.
    • Microsoft 365 and Active Directory.
    • Comfortable using both Windows and Mac.
    • Technical support: 4 years (required).
    • Participate in on-call rotation and after-hours support responsibilities.
    • Support other technical teams as required.
    • This position will also provide service technician assistance in the field as required.
    • On-Call and After-hours support is an expectation.
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    • Deliver required supplies to project sites (Within Alberta).
    • Organize shop supplies, tools, and equipment.
    • Overhead Door co. of Edmonton is currently looking for a full time and permanent Support Technician for our Commercial department.
    • Experience providing end-user support, service desk support, branch support, desktop support, or technology-related customer service.
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    • Provide feedback on support processes and suggest improvements.
    • Reinforce SLA expectations and manage user relationships with professionalism.
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    • Provide feedback on support processes and suggest improvements.
    • Reinforce SLA expectations and manage user relationships with professionalism.
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    • 4+ years of experience in IT support, systems support, or IT operations.
    • Create SOPs and user guides for common processes.
    • Full Time = 40 hours per week.
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    • Enhanced parental leave to support growing families.
    • Experienced in either B2B or SaaS product support.
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Job Post Details

IT Support Technician - job post

KMSC LAW LLP
Grande Prairie, AB
$23–$28 an hour - Part-time

Job details

Pay

  • $23–$28 an hour

Job type

  • Part-time

Shift and schedule

  • Flextime

Location

Grande Prairie, AB

Benefits

Pulled from the full job description

  • Flextime
  • Dental care
  • Paid sick leave
  • Disability insurance
  • RRSP match
  • Company events

Full job description

Onsite IT Technician

KMSC Law LLP in Grande Prairie has an immediate opening for an onsite IT Technician. This position is located in Grande Prairie and is full-time, making it an ideal opportunity for someone looking to build hands on experience in a professional office environment.

KMSC Law LLP is a growing law firm with a strong team environment and a focus on professional development, client service, and collaboration. We offer a supportive workplace with opportunities for learning and growth.

Our ideal candidate has a strong aptitude for technology, excellent attention to detail, and strong interpersonal and customer service skills. The successful candidate should be able to work independently, follow instructions with minimal supervision, and thrive in a fast paced, professional team environment. A friendly and professional manner is important, along with strong communication skills and good email etiquette.

Duties include, but are not limited to:

  • Assist team members and other IT support technicians as requested
  • Troubleshoot various computer related issues
  • Install and uninstall software and applications
  • Set up new workstations and related equipment, including computers, printers, scanners, and phones
  • Assist with employee onboarding and offboarding tasks, including setting up and removing access, equipment, software, phones, email accounts, and related technology as required
  • Assist with hardware, software, and equipment support
  • Provide management with status updates and keep accurate details of all work being performed
  • Support staff with general technology related questions and troubleshooting

KMSC Law LLP offers a positive and professional work environment, along with several benefits and perks, including:

  • Opportunities for career growth and advancement
  • RRSP matching program
  • Health and dental benefits
  • Life and disability insurance
  • Paid sick days
  • Bereavement leave
  • Years of Service awards
  • Monthly wellness challenges
  • Monthly team breakfasts
  • Company events
  • Christmas flex time
  • A supportive team environment with ongoing learning opportunities

Wages will be commensurate with experience.

Job Type: Part-time

Pay: $23.00-$28.00 per hour

Ability to commute/relocate:

  • Grande Prairie, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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