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    • Providing phone and email support to troubleshoot user queries.
    • Working on technical support cases.
    • Experience providing technical support is a definite asset.
    • You will be responsible for handling incidents and requests (Level 1 support tickets) to assist customers providing fast, courteous, and efficient service to…
    • Prior experience in software development, QA, technical support, or IT helpdesk.
    • Communicate clearly with users about status, timelines, workarounds, and…
    • Assist team members and other IT support technicians as requested.
    • Assist with hardware, software, and equipment support.
    • Technical support: 3 years (required).
    • 3 to 5 years of technical support in an MSP environment.
    • Resolve escalated support tickets from Level 1 Technicians…
    • Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional…
    • The person we envision for this role has strong technical abilities and a strong interest and passion for hardware and organization, recognizing its importance…
    • Is consistent and reliable to support your teammates.
    • You will spend the majority of your time solving support tickets and working directly with clients.
    • Counseling, and relocation support services.
    • Air Operations Support Technicians (AOS Tech) provide support in the areas of:
    • Health, dental, and vision coverage.
    • Our Calgary-based client is seeking an Overnight Deployment Engineer to support the remote deployment and installation of application updates across their Point…
    • We’re currently supporting a client who is looking for an IT Support Technician / Integration Support resource on a part-time retainer basis.
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    • Handle after-sales support, including returns and exchanges.
    • Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities…
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    • Excellent communication skills with the ability to support non-technical users.
    • Acting as the primary point of contact for user support (in-person, phone, and…
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    • Following up with users to ensure resolution and a positive support experience.
    • Excellent communication skills with the ability to support non-technical users.
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    • Handle after-sales support, including returns and exchanges.
    • Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities…
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Job Post Details

Product Support Specialist - job post

Insignia Software Corporation
1074 103A St SW, Edmonton, AB
$60,000–$75,000 a year - Permanent, Full-time

Job details

Pay

  • $60,000–$75,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

1074 103A St SW, Edmonton, AB

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • RRSP match
  • Extended health care
  • Company events

Full job description

Title: Product Support Specialist
Company: Insignia Software
Job type: In office, 7-4pm, M-F
About the position: This is a full time, permanent position and will start as soon a suitable candidate is found. Our office is at 1074 103A Street SW, Edmonton.

***To be considered for this position, candidates must email both their resume and a cover letter explaining why they are the best fit for the role to jobs@insigniasoftware.com.***

*** Please note only candidates living in Edmonton or surrounding will be considered.***

Who we are:
We are a team on a mission to simplify and streamline the work that our educators and librarians do to make knowledge accessible to everyone. Specializing in Library Automation Systems and other education-industry software, we strive to develop and distribute easy to use software solutions that empower the future of schools and libraries.

Description:
Insignia Software is seeking energetic candidates to provide technical support and training for the Insignia Library System (ILS). Insignia’s customers range from K-12 school districts and public libraries to academic and special libraries who use our ILS to manage their operations. As a Product Support Specialist for Insignia, you will gain an in-depth understanding of all aspects of library management and will have an opportunity to help librarians and educators all over the world with their daily work.

Responsibilities:
This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience providing technical support is a definite asset.

Day to day tasks include but are not limited to:

  • Providing phone and email support to troubleshoot user queries.
  • Working on technical support cases.
  • Product enhancement recommendations to improve the product.
  • Providing training to customers, either online or in person.
  • Responsible for quality control/bug testing of new releases.
  • Updating knowledgebase cases and release notes.
  • Updating the user manual.
  • Updating ShowMe video tutorials.
  • Support product development through research and documentation.
  • Periodic travel for training, conferences, or onsite visits to customers.

Qualifications:

  • IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.
  • 3-5 years experience preferred.
  • People person with excellent phone/email manners.
  • Excellent writing and typing skills.
  • Someone who both enjoys and excels at problem solving.
  • Very knowledgeable on all Microsoft Office products.
  • Teaching/Training experience is an asset.

Salary: $60,000.00-$75,000.00 per year as well as annual bonus based on performance

Benefits: After three-month probation period

RRSP Matching Program: After one-year of service

To be considered for this position, candidates must email both their resume and a cover letter explaining why they are the best fit for the role to jobs@insigniasoftware.com.

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Technical support: 3 years (preferred)

Language:

  • French (preferred)

Work Location: In person

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