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technical support representative jobs in Toronto, ON

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    • Provide administrative support for various Institutional Distribution VPs and their management team(s).
    • Conduct and assist in daily office routines to support…
    • RIBO licence preferred, but not required for the right technical candidate.
    • We are looking for an experienced Insurance Brokerage Technical CSR / TSR to support…
  • View similar jobs with this employer
    • Provide support services to internal employees with technical problems.
    • Manage support cases from start to finish by providing advice and assistance via email…
    • Provide technical support through in-store visits, email, video calls, and phone calls.
    • Customer support: 1 year (preferred).
    • Pay: $20.00-$35.00 per year.
    • Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and…
    • Contribute to continuous improvement of technical support processes, customer service workflows, and field documentation standards.
    • Salary: $100K to $120K.
    • Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and…
    • Ability to translate highly complex technical problems into simple, universally accessible language for non-technical workers.
    • Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
    • We operate as one team.
    • Provide technical training and guidance to sales representatives and management.
    • The incumbent will interact with customers and support sales representatives…
    • Experience in technical support and/or customer service.
    • Respond to customer technical inquiries and provide support online or on-site.
    • What We’re Looking For.
    • Perform other tasks as reasonably requested to support Corporate Actuarial recurring processes.
    • We support your long-term financial wellbeing with retirement…
    • 1-2 years of experience in a technical customer support role (or similar).
    • But support goes beyond day one.
    • We’re building an inclusive work environment that is…
    • Provide support for the Automation Account Specialists, Industrial Account Managers and Automation support for Branches.
    • Our success is powered by our people.
    • Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
    • Collaborate with other departments to deliver seamless…
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Job Post Details

Bilingual Technical Support Representative - job post

United Chargers
25 Pollard Street, Richmond Hill, ON L4B 1A8
$50,000 a year - Full-time

Job details

Pay

  • $50,000 a year

Job type

  • Full-time

Location

25 Pollard Street, Richmond Hill, ON L4B 1A8

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Extended health care
  • On-site parking

Full job description

We are United Chargers Inc., one of the top manufacturers in the industry for Electric Vehicle Supply Equipment (EVSE) in Canada and the United States. As our company is currently undergoing rapid expansion, this is the perfect opportunity for you to join our customer support team! In this role, the ideal candidate we are looking for should be a go-getter, self motivated, energetic and team-oriented individual who loves thinking on-the-go and is driven by continually learning every day to support in all areas of the company. If this sounds like an interesting opportunity, then we would love to hear from you!

Primary Role Responsibilities

- Answer customer enquiries by phone, e-mail, and within the service desk ticketing system

- Provide problem-solving and trouble-shooting solutions to end-user clients

- Interact with all levels of the organization, both internal/external clients, and act as the primary contact for all administrative needs, requests and inquiries

- Cross-coordinate office processes with commercial support team and accounting staff to see customer requests to completion

- Conduct and assist in daily office routines to support warehouse function and the follow of product shipment

- Provide administrative support for various Institutional Distribution VPs and their management team(s)

- Participate in the development and implementation of special projects as assigned

Qualifications

- Post-secondary education (College diploma or University degree)

- Proficient in French and English is mandatory.

- A background in Physics, Engineering or related discipline is an asset

- A minimum of 2 years experience in Customer Service or Technical Support

- Excellent computer literacy in MS Office Suite including PowerPoint and Excel, and ability to readily learn new systems

- Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment with minimal supervision

- Strong sense of professionalism and diplomacy with demonstrated ability to establish and maintain relationships with internal and external business partners

- Highly motivated, detail-oriented, and eager to learn

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you legally authorized to work in Canada?
  • Have you completed post-secondary education within Canada?

Education:

  • DCS / DEC (required)

Experience:

  • Bilingual Customer Service: 2 years (required)

Language:

  • French (required)
  • English (preferred)

Work Location: In person

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