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technical support representative jobs in Toronto, ON

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    • Strong customer facing technical support experience.
    • Continuous improvement mindset across support processes.
    • Troubleshoot and support Citrix and VMware Horizon…
    • Strong compensation (salary, commissions, bonuses, incentives, vehicle, iPad, cell phone).
    • Group Benefits Program (Health, dental, life, EAP, etc.) and Pension…
    • Serve as primary support liaison between clients and Jonas.
    • Due to recent growth we are seeking an ambitious person who will learn both our business as well as…
    • The Deskside Support Analyst provides on-site technical support at a campus location within a large enterprise financial services environment.
    • 2–4 years of experience in a technical support, helpdesk, or field support role — ideally in payments, fintech, SaaS, POS systems, or unattended/vending…
    • Drive team initiatives by collaborating with the Supplier Engagement and Community Enablement team through support related projects.
    • Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and…
    • Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and…
    • The ability to support end users both on-site and remotely using remote-assistance tools, ensuring seamless support wherever needed.
    • Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
    • Gowling WLG is recruiting for this role to support…
    • Experience in customer support, technical services, or consulting environments.
    • Experience with operational support functions.
    • 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role.
    • KEV may use AI-enabled tools to support components of our recruitment process.
    • 2–4 years of experience in customer support, school business operations, or…
    • Provide onboarding support and technical recommendations to customers.
    • Provide frontline technical support via email and phone.
    • Recommend critical decisions and support business operations.
    • Maintain support channels with product and service partners.
    • | You will really stand out with.
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Job Post Details

Technical Support Level III - job post

Top Tier Talent Group
4.3 out of 5 stars
Mississauga, ON
$85,000–$90,000 a year

Job details

Pay

  • $85,000–$90,000 a year

Location

Mississauga, ON

Full job description

Technical Support Representative Level 3
Location: Mississauga, ON
Compensation: $85,000 - $90,000

Overview
We are seeking an experienced Technical Support Representative to support B2B clients in a fast-paced environment. This role focuses on advanced troubleshooting, user support, and maintaining client infrastructure across virtual desktop environments, Microsoft 365, and core networking systems. The successful candidate thrives in a customer-facing support role, communicates clearly with non-technical users, and enjoys solving complex issues rather than project implementation work.
You will act as an escalation point for Level 2 support while directly assisting clients with day-to-day technical challenges across virtual environments, endpoint management, networking, and security systems.

Key Responsibilities:
  • Provide Level 3 support to business clients via phone, ticketing system, and remote sessions
  • Troubleshoot and support Citrix and VMware Horizon virtual desktop environments
  • Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and Microsoft Intune device management
  • Diagnose endpoint, application, authentication, and performance related issues
  • Manage user accounts, permissions, and policies in Azure AD and Active Directory
  • Support firewalls, VPN connectivity, switching, and general networking issues
  • Assist with server administration and maintenance across client environments
  • Support VoIP and business phone systems
  • Escalate complex infrastructure issues when required and collaborate with senior engineers
  • Document troubleshooting steps and maintain accurate ticket notes
  • Provide exceptional customer communication with clear and confident explanations
  • Contribute to knowledge base documentation and continuous service improvement

Technical Environment
  • Citrix Virtual Apps and Desktops
  • VMware Horizon
  • Microsoft 365 and Intune
  • Azure AD and Active Directory
  • Windows Server administration
  • Networking fundamentals (DNS, DHCP, VLANs, VPNs)
  • Firewall management and troubleshooting
  • VoIP and telephony systems
  • Remote monitoring and management tools

Qualifications
  • 5+ year’s experience as level 3 technician having worked within a Citrix & Microsoft 365 environment
  • Strong customer facing technical support experience
  • Proven troubleshooting ability across multiple client environments
  • Excellent verbal and written communication skills
  • Comfortable supporting users over phone and remote sessions
  • Experience supporting virtual desktop infrastructure (Citrix required, VMware Horizon preferred)
  • Experience supporting Microsoft 365 from an operational support perspective
  • Solid networking and server troubleshooting fundamentals

Nice to Have
  • Citrix certifications or hands on advanced administration
  • Azure or Microsoft certifications
  • Experience supporting security and endpoint management policies
  • Exposure to multiple industry client environments

What Success Looks Like
  • Fast and accurate resolution of client incidents
  • Clear and professional communication with business users
  • Ability to handle escalations independently
  • Strong documentation and knowledge sharing
  • Continuous improvement mindset across support processes
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