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    • Collect data, organize and maintain technical documentation.
    • Provide support for training and new employee orientation.
    • 2-5 years of related experience.
    • View all Caron Transportation Systems jobs - Sherwood Park jobs - IT Support jobs in Sherwood Park, AB
    • Salary Search: IT Support Technician salaries in Sherwood Park, AB
    • See popular questions & answers about Caron Transportation Systems
    • Escalate complex or unresolved issues to senior support team members, engineering payments, and customer success teams, with complete and actionable information…
    • Strong working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Active Directory or Microsoft Entra ID, desktop and laptop hardware, mobile devices,…
    • 2+ years of experience in customer support, technical support, or a related field.
    • This role blends genuine customer care with real technical problem-solving:…
    • 2–4 years of experience in technical support or client-facing engineering.
    • Serve as the escalation point for Tier 1 technical support issues.
    • Executing prompt, accurate hardware procurement, laptop configuration, delivery, and asset record keeping for Canadian staff.
    • Set up, support, and troubleshoot desktops, laptops, phones, printers, and peripherals.
    • Two to four years of IT support, service desk, desktop support, or…
    • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education.
    • Assist end users with software applications, file access and hardware support as required.
    • Provide Service Desk support to team members and leadership in…
    • 3–5 years’ experience in a technical support, application support, or similar role within SaaS or enterprise software environments.
    • Set up and maintain computers, laptops, printers, and other equipment.
    • You'll provide technical support to employees across our company while gaining hands-on…
    • This is a crucial role diagnosing, repairing, maintaining, and configuring hardware/software for efficient system operations.
    • IT support: 2 years (required).
    • Diagnose and repair physical hardware issues, including replacing HDDs, SSDs, and RAM in laptops, desktops, and small servers.
    • BC Driver's Licence (required).
    • Provide technical support to customers and internal teams in person, by phone, and by email.
    • You’ll combine service work at customer sites with equipment…
    • Assist with laptop / desktop hardware repairs as a Lenovo Authorized Repair Depot and as needed.
    • Technical background in supporting hardware such as servers,…
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Job Post Details

IT Support Technician
Caron Transportation Systems
·
3.2
301 Streambank Avenue, Sherwood Park, AB T8H 1N1
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Job details

Pay information not provided
Paid vacation, RRSP match
301 Streambank Avenue, Sherwood Park, AB T8H 1N1

Full job description

We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canada's Best Managed Companies 8 years running and holding the Trucking HR Canada Top Fleet Employer distinction for 9 years in row.

We are currently recruiting for an IT Support Technician at our Head Office in Sherwood Park.

The IT Support Technician reports directly to the IT Manager. This position is responsible for assisting users who are having problems in their day-to-day operations including infrastructure, telephone and software systems. Additionally, this position plays a key role in supporting the strategic, technical and management initiatives while at the same time working on IT projects.

Pay, Benefits, and Perks

  • Competitive wages
  • 3 weeks paid vacation
  • Employer paid benefits program starting immediately upon hire
  • Company Matching RRSP Program starting immediately upon hire

Our ideal candidate

  • 2-5 years of related experience
  • Certificate, diploma, or degree in a related field
  • Expert level Microsoft technologies and software, VMWare, network infrastructure, VOIP
  • Experience with Axon, Samsara, or related software an asset
  • Knowledge of the trucking industry is an asset
  • Valid drivers licence

Job Duties

  • Contribute to the goals of the IT team by providing support where required
  • Maintain the security, stability and performance of the company's network
  • Coordinate maintenance schedules according to the impact on the business
  • Collect data, organize and maintain technical documentation
  • Record all incident-related actions and follow up with users
  • Address outages in a timely and effective manner
  • Maintain relationships with information technology partners;
  • Contribute to the improvement of the department's processes and technologies
  • Compile data for reports, spreadsheets, audits and department statistics
  • Provide support for training and new employee orientation
  • Perform assigned tasks in accordance with the Caron quality management system and production standards required by the Company and the industry as a whole

We thank all applicants for their interest in joining Caron Transportation Systems, however only those being considered for an interview will be contacted.

Caron Transportation Systems is committed to employment equity. We encourage applications from former & current military members, women, Indigenous peoples, persons with disabilities, and members of visible minorities.

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