Skip to main content
Post your resume and find your next job on Indeed!

technical support jobs

Sort by: -
    • Interpret technical data sheets and translate them into practical solutions for customers.
    • Excellent communication and presentation skills with the ability to…
    • Review and update User Manuals for existing products to ensure compatibility with software and hardware revisions.
    • Strong analytical and interpretive skills.
    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • Answer inbound technical support calls and assist customers with diagnosing and resolving equipment issues.
    • Experience in technical support, equipment repair,…
    • Successfully interact with customers - offering support, training and presentations.
    • Proactively reach out to customers for provision of support via telephone…
  • View similar jobs with this employer
    • You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
    • Déclaration d'égalité des chances.
    • You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
    • Déclaration d'égalité des chances.
    • Technical support documents related to turbocharger installation and diagnostics.
    • Deliver technical support to customers via phone and online channels.
    • Previous technical support experience or customer service experience.
    • Participate in project and team meetings; interacting and collaborating with team members.
  • View similar jobs with this employer
    • Must have 5-7 years of experience leading technical support teams.
    • The ideal candidate combines deep technical expertise in cloud technologies with proven…
    • 3–5 years of experience in IT support, helpdesk, or technical support roles.
    • Strong troubleshooting skills across hardware, software, and cloud-based systems.
  • View similar jobs with this employer
    • You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
    • Déclaration d'égalité des chances.
    • Commitment to continuous learning and technical knowledge improvement.
    • Positive attitude and eagerness to support Tecnet’s goals.
    • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup,…
    • Diagnose hardware, software, network, and connectivity issues and provide technical support to faculty, learners, and staff.
    • Flex and Bonus days Policies.
Get e-mail updates for the latest technical support jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

technical support representative
technical support specialist
tech support
technical assistant

Career Resources:

Job Post Details

Morbern Inc logo

Technical Sales Support (Vinyl Products) - job post

Morbern Inc
3.1 out of 5 stars
Cornwall, ON K6H 6M1•Hybrid work
$80,000–$100,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $80,000–$100,000 a year

Job type

  • Full-time

Location

Cornwall, ON K6H 6M1•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Disability insurance
  • Casual dress

Full job description

Job description:

The Technical Sales Support provides expert technical assistance to clients and internal teams regarding Morbern’s vinyl products. This role requires strong knowledge of vinyl manufacturing processes, product specifications, and performance characteristics. The specialist acts as a technical subject matter expert in client interactions, participates in meetings to support product application and performance, and troubleshoots issues to ensure solutions meet customer requirements and quality standards. This position reports to the Director of Research and Development.

Key Responsibilities

Client Technical Support

  • Serve as a primary technical contact for customers regarding Morbern products.
  • Attend meetings (virtual and in-person) with clients to review product specifications, performance expectations, and application requirements.
  • Provide technical guidance on product selection, usage, maintenance, and troubleshooting.
  • Support sales and customer service teams with technical documentation and expertise.

Product & Process Knowledge

  • Maintain deep knowledge of Morbern’s vinyl manufacturing processes, including coating, embossing, finishing, and quality control.
  • Understand product specifications such as thickness, durability, flame resistance, UV stability, abrasion resistance, and chemical resistance.
  • Interpret technical data sheets and translate them into practical solutions for customers.
  • Collaborate with R&D and production teams to address product performance concerns.
  • Participate in customer project discussions and act as technical liaison to customers.
  • Provide technical support to Morbern resources such as sales, customer service and the R&D team.

Documentation & Training

  • Prepare technical reports, presentations, and product documentation.
  • Training of Technical Field Support personnel.
  • Support internal training sessions on Morbern vinyl products and applications.
  • Assist in developing technical manuals and specification guides for clients.

Qualifications

Education

  • Degree in Chemistry, or Materials Science, or a demonstratable understanding of science.

Experience

  • Preferably 3–5 years of experience in technical support, manufacturing, or product engineering, ideally within the vinyl, textiles, coatings, or any industry that uses plastic products.
  • Experience attending customer meetings and providing technical consultation.
  • Experience in concept to commercial polymeric materials product development.
  • Ability to translate customer requirements into viable and scalable material technologies.

Skills & Competencies

  • Strong understanding of manufacturing processes and material specifications.
  • Excellent communication and presentation skills with the ability to explain technical concepts to technical and non-technical audiences.
  • Problem-solving and analytical skills.
  • Ability to work cross-functionally with sales, production, and R&D teams.
  • Strong organizational and documentation skills.
  • Bilingual with Spanish or French a plus.

Working Conditions

  • Hybrid office/onsite - manufacturing environment.
  • Regular travel to customer sites or facilities.
  • Participation in client meetings across different time zones when required.
  • Ability to travel across Canada, USA, Europe and Mexico to meet with clients.
  • To be within an hour commute from Cornwall, ON.

Success Indicators

  • Successful acquisition of new product placements with our customer base.
  • High customer satisfaction and timely issue resolution.
  • Accurate technical recommendations aligned with Morbern product capabilities.
  • Effective collaboration with internal teams.
  • Contribution to continuous product and process improvements.

Posting Type: Existing vacancy

Pay: $80,000.00-$100,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Cornwall, ON K6H 6M1: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Ability to travel across Canada, USA, Europe and Mexico
  • Degree in Chemistry, or Material Science, or a demonstratable understanding of science.

Experience:

  • Customer service: 2 years (preferred)
  • Manufacturing: 2 years (preferred)

Willingness to travel:

  • 50% (preferred)

Work Location: Hybrid remote in Cornwall, ON K6H 6M1

Let Employers Find YouUpload Your Resume