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    • Develop, implement and support tools, processes and technical solutions that improve FCC’s business capabilities.
    • Exceptional commitment to customer service.
    • View all Farm Credit Canada jobs - Regina jobs - Technical Support jobs in Regina, SK
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Farm Credit Canada logo
Technical Analyst (Support Services)
Farm Credit Canada
·
4.0
Regina, SK
•
Hybrid work
$72,930–$98,670 a year
Full-time
Apply on company site

Job details

$72,930–$98,670 a year
Full-time
On call
Hybrid work in 3700 Victoria Avenue, Regina, SK

Full job description

Closing Date (MM/DD/YYYY):

10/22/2026

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$72,930 - $98,670

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

  • Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

  • Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

  • Growth: Learning and development opportunities to help you thrive

  • Hybrid work options

.

How you’ll make an impact


As a Technical Analyst, you’ll translate business needs into practical, effective technology solutions. You’ll gather and interpret requirements, configure and enhance systems, and continuously improve tools and processes to support automation and reliable operations. Using your technical curiosity and critical thinking skills, you’ll troubleshoot issues, work with modern cloud technologies—including SaaS and PaaS—and apply your understanding of system integration to deliver solutions that advance FCC’s goals and improve the customer experience.

You’ll also bring strong service desk experience to the role by resolving customer issues using best practices, providing timely and effective support, and maintaining clear, accurate troubleshooting documentation.

What you’ll do

  • Develop, implement and support tools, processes and technical solutions that improve FCC’s business capabilities
  • Lead team and stakeholder meetings and participate in after-hours on-call rotation
  • Offer technical support by phone, email, chat and one-on-one interactions
  • Facilitate the resolution of Major IT Incidents
Troubleshoot second-level IT support issues and common issues, trend analysis and documentation

    Required qualifications:

    • Diploma or certificate in information technology or computer science
    • Minimum two years of service desk or call centre experience or related experience (or an equivalent combination of education and experience)
    • In-depth knowledge of common software and operating systems
    • Exceptional commitment to customer service
    • Extensive knowledge of systems analysis, design concepts, and computing and software industry trends
    • Valid driver’s licence
    ITIL V3 Foundations certification

      Preferred qualifications:

      • Information Technology Infrastructure Library (ITIL) certification
      • Mac certification
      Microsoft certification

        Not sure you meet every requirement? We encourage you to apply anyway.

        You belong here
        At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

        We encourage qualified applicants to apply, including members of these four employment equity groups:
        • Indigenous Peoples
        • Members of visible minority groups
        • Persons with disabilities
        • Women

        Accessibility and accommodations

        To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca . An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

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