service administrator jobs in Red Deer, AB

About Prince Accounting

Prince Accounting is a locally owned accounting and tax practice that has proudly served Sylvan Lake and the surrounding area for over seven years. We are a close-knit team of five professionals who value exceptional client service, teamwork, and creating a positive workplace. Our staff enjoy coming to work, and many have been with us for several years—a reflection of the supportive culture we’ve built.

We’re looking for someone who enjoys working with people, thrives in an organized environment, and takes pride in being the friendly face and voice that welcomes our clients.

About the Role

As our Client Services Administrator, you’ll be the first point of contact for our clients—whether they’re walking through our front door or calling our office. This role is essential to creating an exceptional client experience while helping keep our office running efficiently behind the scenes.

We’re looking for someone who is warm, professional, highly organized, and able to work independently. You’ll notice the little things, enjoy keeping everything in order, and genuinely like helping people.

Responsibilities

Responsibilities include, but are not limited to:

· Greeting clients and creating a welcoming, professional first impression

· Answering incoming phone calls and directing them to the appropriate team member

· Learning our pricing structure and providing basic quotes to prospective clients

· Managing the office administration email inbox

· Booking client appointments and meetings

· Printing, preparing, and distributing client correspondence

· Obtaining electronic signatures on documents

· Making friendly accounts receivable collection and follow-up calls

· Contacting clients regarding outstanding information and document requests

· Organizing, maintaining, and tracking physical client records

· Maintaining accurate client information within our electronic database

· Ordering office supplies and monitoring office inventory

· Performing general office organization and light cleaning to maintain a professional environment

· Assisting with monthly client newsletters alongside management

· Providing administrative support to the accounting team as required

The Ideal Candidate

You are someone who:

· Enjoys working with people and providing outstanding customer service

· Presents yourself professionally

· Is warm, approachable, and confident communicating with clients

· Is exceptionally organized and takes pride in keeping things running smoothly

· Can work independently and identify what needs to be done without constant direction

· Has strong attention to detail

· Communicates professionally, both verbally and in writing

· Learns new software and systems quickly

· Enjoys being part of a collaborative team

Qualifications

Required:

· Minimum one year of administrative experience

· Excellent written and verbal communication skills

· Strong spelling and grammar

· Proficiency with Microsoft Word, and Excel

· Strong organizational and time-management skills

Experience with the following software is considered an asset (training will be provided where required):

· QuickBooks Online

· Caseware

· CCH iFirm

Compensation & Benefits

· $20.00–$23.00 per hour, depending on experience

· Permanent part-time position (24 hours per week)

· Additional hours available during peak tax season, particularly in April

· Three weeks of vacation accrued annually

· Health Spending Account after three months of employment

· Stable, year-round employment with a supportive local business

· Opportunity to grow within the organization

Why Join Prince Accounting?

At Prince Accounting, we believe our people are our greatest asset. We’re proud to have built a workplace where employees enjoy coming to work, support one another, and build lasting relationships with our clients. If you’re looking for a long-term position with a professional, friendly team where your contributions genuinely make a difference, we’d love to hear from you.

Please submit your resume along with a brief cover letter telling us why you’d be a great fit for our team.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $20.00-$25.00 per hour

Benefits:

• Extended health care
• Paid time off

Work Location: In person