role medical office jobs in Kitchener, ON

Coronation Dental Specialty Group (CDSG) is a leading provider of specialized dental care, offering advanced treatment in Oral & Maxillofacial Surgery, Periodontics, Endodontics, Oral Pathology and Anesthesia. For more than 50 years, we have proudly served patients and referring dental professionals throughout Southwestern Ontario, with locations in Cambridge, Waterloo, Woodstock, Stratford, Goderich, Brantford and Guelph.

We are currently looking for an energetic, personable and professional Endodontic & Periodontic Coordinator to join our team, working primarily from our Cambridge location.

This is a key coordination role within our practice, supporting our Endodontic and Periodontic specialties and helping ensure that every patient receives exceptional service from their first interaction with CDSG through completion of their treatment.

The ideal candidate is friendly, organized and confident working in a busy healthcare environment. You should enjoy working with people, have excellent communication skills and be able to manage multiple priorities while maintaining a high level of professionalism and attention to detail.

The successful candidate will work closely with our Patient Care Coordinators, Endodontist(s), Periodontist(s), Dental Hygienist(s), clinical teams and referring dental offices. We are looking for someone who genuinely enjoys helping patients, thrives in a busy environment and believes that great patient care is a team effort.

What You’ll Do

• Provide friendly, professional and compassionate service to Endodontic and Periodontic patients by phone, email and in person.
• Coordinate and manage the schedules of our Endodontist(s), Periodontist(s) and Dental Hygienist(s) to support efficient patient flow and productive clinical days.
• Proactively review schedules, manage cancellations and openings, maintain patient pending/wait lists and assist with keeping provider schedules appropriately filled.
• Work collaboratively with our Patient Care Coordinators, sharing information and supporting one another to provide a seamless patient experience.
• Coordinate patient appointments, treatment information, referrals, records and required correspondence.
• Communicate professionally and promptly with referring dental offices.
• Assist patients with treatment estimates, insurance claims, pre-determinations and payment arrangements.
• Accurately process patient payments and maintain organized and accurate patient records.
• Follow up with patients regarding outstanding appointments, treatment and next steps.
• Communicate effectively with doctors and clinical team members regarding scheduling and patient needs.
• Assist other specialties and administrative team members when required to support the overall operation of the practice.

What We’re Looking For

You are someone who is warm and professional with patients, highly organized and comfortable managing multiple priorities at once. Just as importantly, you are a team player who is willing to step in, communicate and help wherever needed.

Previous dental or medical office experience is preferred, and graduates of a medical office or dental administration program are encouraged to apply. Strong computer, telephone, communication and time-management skills are essential. Experience with dental scheduling, insurance and treatment coordination would be an asset.

This position may require travel between CDSG locations.

Why CDSG?

At Coronation Dental Specialty Group, patient care is at the centre of what we do. Our administrative and clinical teams work collaboratively across specialties to support our patients, referring doctors and one another. We are looking for someone who wants to be part of that team and take pride in providing an exceptional patient experience.

We welcome you to apply and explore the opportunity to become part of the Coronation Dental Specialty Group team.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $24.00-$32.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Experience:

• Customer service: 2 years (required)

Work Location: In person