receptionist jobs in Gatineau, QC

Clinic Manager / Receptionist & Marketing Coordinator — Executive/Director Track

Company: Hawes Health

Location: Ottawa, Ontario

Job Type: Full-time, Permanent, In-person

Starting Pay: $25.00 per hour

About Hawes Health

Hawes Health is a growing network of modern family medicine clinics focused on making healthcare more accessible, convenient, and patient-centered.

As we expand across Ontario, we're looking for a motivated, personable, and outgoing individual to join our Ottawa head office team.

This is an excellent opportunity for someone who enjoys speaking with people, providing exceptional customer service, creating engaging social media content, and growing with an ambitious healthcare organization.

The position offers a clear career advancement path into senior management, director, and executive-level roles as our organization continues to expand.

Compensation & Guaranteed Raises

We offer structured, guaranteed compensation increases:

· Starting wage: $25.00/hour

· After 1 year: Guaranteed increase to $30.00/hour

· After 2 years: Guaranteed increase to $35.00/hour

This is a full-time position averaging 40 hours per week.

What You'll Do

Patient Registration & Follow-Up

· Contact prospective patients who have expressed interest in registering with Hawes Health.

· Explain our services, membership options, pricing, and registration process.

· Answer questions, address concerns, and assist prospective patients with completing their registrations.

· Follow up with interested patients who haven't yet completed registration.

· Maintain accurate records of patient conversations, follow-ups, and registration progress.

Patient Support & Reception

· Answer incoming telephone calls and respond to patient inquiries professionally and promptly.

· Return missed calls and respond to voicemail messages.

· Assist existing patients with general questions, concerns, appointments, and administrative requests.

· Help patients navigate our services and online patient portal.

· Escalate clinical questions or more complex concerns to the appropriate team members.

· Deliver a welcoming, professional, and positive patient experience.

Billing & Payment Processing

· Assist patients with membership payments and billing inquiries.

· Securely process payments over the telephone using our payment systems.

· Explain payment arrangements, membership fees, and billing procedures.

· Assist patients with updating payment information and resolving payment-related issues.

· Maintain accurate payment records and follow established financial procedures.

Social Media & Content Creation

· Manage Hawes Health's corporate social media accounts and individual clinic accounts.

· Create, schedule, and publish engaging content across platforms including Facebook, Instagram, and TikTok.

· Regularly appear on camera in social media videos, promotional content, and educational posts.

· Film short-form videos, reels, clinic updates, and other promotional material.

· Respond to social media messages, comments, and inquiries.

· Assist with developing creative ideas to increase brand awareness, attract prospective patients, and promote our clinics.

· Ensure all published content maintains Hawes Health's professional branding and messaging.

What We're Looking For

We're looking for someone who is outgoing, confident, organized, and genuinely enjoys interacting with people.

Ideal candidates will have:

· Excellent verbal and written communication skills.

· A friendly, approachable, and professional personality.

· Confidence speaking with prospective patients over the telephone.

· Strong customer service and problem-solving skills.

· The ability to explain services, answer questions, and help people make informed decisions.

· Experience using social media platforms such as Facebook, Instagram, and TikTok.

· Confidence and comfort appearing on camera, speaking in videos, and creating social media content.

· Strong organizational skills and attention to detail.

· The ability to manage multiple responsibilities independently.

· Basic computer proficiency and the ability to learn new software quickly.

· A professional attitude toward patient confidentiality and sensitive information.

Previous experience in reception, customer service, administrative support, sales, or social media management would be an asset.

Healthcare industry experience is not required.

Language: Strong English communication skills required. French is an asset.

Work Location & Travel

· Position is based at our Ottawa head office.

· This is an in-person position.

· Occasional travel to Hawes Health clinic locations across Ontario may be required.

· A valid driver's license is required; owning a vehicle is not necessary.

Working Hours

This is a full-time, 40-hour-per-week position, with shifts scheduled within the following office operating hours:

· Monday–Friday: 8:00 AM – 8:00 PM

· Saturday: 9:00 AM – 6:00 PM

· Sunday: 9:00 AM – 5:00 PM

Employees will be scheduled for 40 hours per week within these operating hours, based on business needs. Some evenings and weekends may be required.

Paid Time Off & Benefits

Employees receive 24 paid days off annually, consisting of:

· 10 paid vacation days

· 5 paid sick days

· 9 paid public holidays

After two years of employment, paid vacation increases to 15 days annually, bringing total paid time off to 29 days per year.

Career Advancement — Executive/Director Track

Hawes Health is building a growing network of healthcare clinics throughout Ontario.

We are looking for someone interested in developing a long-term career with our organization rather than simply filling a reception position.

As Hawes Health expands, opportunities for advancement may include clinic management, regional operations, senior management, and director-level positions.

The ideal candidate is ambitious, dependable, and interested in taking on increasing responsibility as the company grows.

How to Apply

To apply, please email evan@haweshealth.com with the subject line "Ottawa – Patient Relations & Social Media Position".

Please include:

1. Your resume outlining your relevant experience and qualifications.

2. Links to your social media accounts (Instagram, TikTok, Facebook, or other platforms) so we can get a sense of your personality, communication style, and comfort appearing on camera. Professional or publicly accessible accounts are preferred.

3. Optional: Links to any videos, reels, or social media content you have previously created or appeared in.

As this position involves regularly appearing on camera and representing Hawes Health on social media, we're particularly interested in candidates who are confident, personable, and enthusiastic about content creation.

Join Hawes Health and help us make family medicine more accessible.

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Application question(s):

• REQUIRED: Please paste the direct handle to your social media profiles or online portfolio (Instagram & Facebook). Incomplete responses or 'N/A' will result in the application not being considered.

Work Location: In person