Customer Care Representative

Position/Title: Customer Care Representative-Stratford

Job Classification: Part Time Contract

Department: Customer Care

Direct Report: Manager, Customer Care

Position Summary

The Customer Care Representative delivers exceptional service and creates WOW experiences for every customer. This role supports walk-in and inbound inquiries by phone and email, is knowledgeable in all Wightman products and services (internet, TV, telephone, and mobility), and uses strong people and computer skills to handle orders, answer questions, and promote Wightman’s full range of services.

Duties and Responsibilities

· Greet Customers in person, on the phone and within email communications in a professional and friendly manner. Answer all customer inquiries regarding pricing, their statements, pending orders or any general questions

· Able to provide information to potential new customers on any of our core services such as telephone, internet, television or mobility service. Provision all new mobility sales as quickly and efficiently as possible.

· Able to use several programs to activate service for a new customer as well as daily use of Email, Web Browser, Excel and Word.

· Schedule installations with our Field Technicians by reviewing the next available day/time and co-ordinate what works for the customer.

· Communicate with other Customer Care Representatives and other departments regarding the status of orders either by phone, email or using a chat program.

· Produce daily, weekly or monthly reports for Management, Departmental and Company updates.

· Assist with returned equipment and new equipment and sales office inventory processing as required.

· Complete any other administrative tasks as requested.

Core Competencies (Skills & Attributes)

· Quick to learn products, services, and internal processes; adaptable to change

· Professional, friendly, and confident in person and on the phone

· Strong organizational, multitasking, and time-management skills in a fast-paced environment

· Accurate data entry and order processing with attention to detail

· Solid decision-making and problem-solving skills

· Customer-focused, with the ability to recommend services and features to meet customer needs

· Strong computer skills (Microsoft Word, Excel, and email)

· Reliable, punctual, and goal-oriented

· Keeps up to date with systems, tools, and process changes

Communication:

· Excellent listening skills

· Clear, professional verbal and written communication

· Strong phone presence and customer interaction skills

Qualifications

· Customer Service experience is required.

· Call Center experience in a Telecommunications environment is an asset

Working Conditions/Physical Demands

· Prolonged periods of sitting and use of a computer in an office setting

· May be required to work alone with minimum supervision

How to Apply

To be considered for this opportunity, please send your resume and cover letter to:

· HR Administrator at csr.resume@corp.wightman.ca

· Submission must be received by 5:00pm on Tuesday June 9, 2026

Wightman is an equal opportunity employer. We thank all that express interest in joining our team, however only those candidates selected will be contacted regarding additional assessment stages.

Pay: $26.00-$26.50 per hour

Work Location: In person