Outside Sales Representative

Who we are:

At CustomAir, “The Difference is Service.” We exceed the expectations of our customers at every opportunity, which is why we are leaders in the HVAC, Refrigeration, Electrical, and Plumbing industry. We take pride in bettering the lives of those we have the privilege to serve, and as a result our employees are extremely important to our success and growth.

We are currently looking for a motivated and detail-oriented Sales Representative to join our team. This role is ideal for a sales professional who thrives on relationship-building, consultative selling, and helping customers find the right HVAC and plumbing solutions for their homes and projects.

You will be responsible for driving residential sales growth through solution-based selling, customer relationship management, lead follow-up, and collaboration with internal teams.

Why You’ll Love Working Here:

• Competitive compensation package
• Extended health and dental benefits
• RRSP contribution program
• Company vehicle, cellphone, fuel card, and credit card provided
• Supportive and collaborative team environment
• Opportunity for growth within a growing organization
• Work with a respected and established industry leader

What You’ll Do:

• Conduct site visits to assess customer HVAC and plumbing needs
• Prepare and present accurate quotes for installations, replacements, service work, and maintenance
• Build and maintain strong customer relationships throughout the sales process
• Collaborate with the Outside Sales Representatives in other regions and internal teams to drive sales initiatives
• Identify new business opportunities and develop solution strategies with support from technical and inside sales teams
• Follow up on leads and maintain ongoing communication with prospective customers
• Successfully manage the sales cycle from prospecting to closing and post-sale support
• Maintain accurate customer records and sales documentation
• Utilize Service Titan (ERP), BuildOps, and Microsoft Office platforms effectively
• Ensure all pricing aligns with company pricing guidelines
• Address customer concerns promptly and professionally
• Stay current on industry trends, products, and technologies
• Complete a minimum of 600+ cold calls annually and target 200+ face-to-face meetings with prospective customers

What You Bring:

• 2–5 years of sales experience preferred, ideally within HVAC, plumbing, construction, or related industries
• Proven ability to build relationships and close sales, ideally a strong existing network in the Fraser valley / lower mainland region.
• Strong listening and communication skills
• Excellent organizational and account management abilities
• Ability to work independently while collaborating effectively with a team
• High level of professionalism and adaptability
• Comfortable conducting site visits and travelling as required
• Valid driver’s license with reliable driving record
• Experience with Service Titan and/or BuildOps considered an asset
• Additional sales training or HVAC/plumbing industry knowledge considered an asset

Working Conditions

• Combination of office, customer sites, and field environments
• Regular travel throughout the Lower Mainland / Fraser Valley Region
• Exposure to varying weather conditions during site visits
• Fast-paced and customer-focused environment

Physical Requirements

• Prolonged sitting and computer use
• Ability to lift up to 25 lbs
• Occasional standing, walking, climbing, kneeling, or crouching
• Ability to conduct on-site assessments in residential environments

CustomAir is committed to fostering a respectful, safe, and inclusive workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $70,000.00-$150,000.00 per year

Work Location: In person