Customer Service Associate

Who We Are

Alpha3dge manages promotional marketing campaigns on behalf of established corporate clients, putting our team members face-to-face with consumers at in-person activations across the Markham area. We're a company that grows by developing the people in it — coaching, accountability, and hands-on experience are built into how we operate from day one.

What This Role Is

We're adding a Customer Service Associate to our Markham team on a full-time, Tuesday–Saturday schedule. This is an in-person, field-based position — you'll be working directly with consumers at promotional activations, fielding questions, clearing up confusion, and making sure people feel looked after throughout every interaction.

If you're someone who stays level-headed when it gets busy, communicates with patience rather than pressure, and finds satisfaction in actually solving someone's problem — this role was written for you.

Day-to-Day Responsibilities

• Engage directly with consumers at promotional activations and help them navigate their options with clarity
• Listen carefully, identify concerns early, and resolve them on the spot wherever possible
• Explain current offers, program details, and eligibility requirements in plain, accessible language
• Escalate situations that need additional follow-through and make sure nothing gets dropped
• Accurately document interactions and outcomes as part of campaign reporting
• Stay current on program updates, product changes, and campaign-specific information
• Participate in team debriefs and contribute observations from the field

What You'll Bring

• A calm, people-first approach — especially when the pace picks up
• Clear verbal communication and a genuine ability to listen, not just respond
• Follow-through on commitments and attention to detail in documentation
• Self-directed work style with strong time management in field-based settings
• Tuesday through Saturday availability, full-time
• Reliable way to get to and from on-site locations in Markham daily
• Previous experience in a service-oriented environment is an asset — we'll train the right person regardless

What You'll Gain

• Role-specific onboarding that builds real competency before you're out in the field
• Day-to-day exposure to campaign execution across a range of well-known client programs
• A consistent schedule and a team that invests in your growth over time

At Alpha3dge, every qualified applicant is considered — who you are and where you come from are welcome.

Pay: $700.00-$1,000.00 per week

Work Location: In person