Resident Care Manager

Join Our Team as a Resident Care Manager at Chancellor Park

At Chancellor Park, we are committed to providing exceptional resident-centered care in a safe, respectful, and supportive environment. We believe that outstanding care begins with strong leadership, collaboration, and a shared commitment to excellence.

We are seeking a motivated, passionate, and experienced Resident Care Manager (RCM) to join our leadership team. Reporting to the Executive Director, the Resident Care Manager is responsible for overseeing the day-to-day clinical operations of the home, supporting interdisciplinary teams, fostering a positive workplace culture, and ensuring the highest quality of care for our residents.

Why You'll Love Working Here:

• Meaningful Leadership: Lead a dedicated team of healthcare professionals and play a key role in enhancing the lives of residents and families.
• Collaborative Environment: Work closely with clinical leaders, residents, families, and support service departments.
• Opportunity to Make an Impact: Drive quality improvement initiatives, clinical excellence, and strategic priorities that shape resident care.
• Competitive Compensation & Benefits: Comprehensive salary and benefits package commensurate with experience.
• Rewarding Career: Be part of an organization that values innovation, teamwork, accountability, and person-centered care.

What You'll Do:

As a member of the Chancellor Park leadership team, the successful candidate will:

• Provide leadership and oversight for the day-to-day clinical operations of the home;
• Foster a culture of resident-centered care, quality improvement, accountability, and professional excellence;
• Collaborate with interdisciplinary teams to ensure the delivery of safe, effective, and compassionate care;
• Ensure compliance with applicable legislation, accreditation standards, professional practice standards, and organizational policies;
• Develop, implement, and evaluate departmental goals and objectives aligned with the organization's strategic priorities;
• Support, coach, mentor, and develop nursing leaders and frontline staff;
• Participate in recruitment, onboarding, performance management, succession planning, and employee development initiatives;
• Investigate and respond to resident, family, employee, and operational concerns as required;
• Promote evidence-based practice and support ongoing staff education and professional development;
• Monitor clinical indicators, identify opportunities for improvement, and lead quality improvement initiatives;
• Support incident management, risk mitigation, workplace safety, and infection prevention and control efforts;
• Promote effective communication and collaboration across all departments;
• Ensure the efficient utilization of resources while maintaining high standards of resident care;
• Represent Chancellor Park's mission, vision, values, and philosophy in all interactions with residents, families, staff, and external stakeholders.

Hours of Work:

This is a full-time management position.

Hours of work will be determined based on operational requirements. Flexibility is required to support the needs of a 24-hour, 7-day-per-week healthcare environment, including participation in an on-call rotation as required.

Who You Are:

We're seeking a dynamic healthcare leader who is passionate about resident care, team development, and operational excellence. Qualifications include:

• Bachelor of Science in Nursing (BN) or approved equivalent;
• Current active registration with the College of Registered Nurses of Newfoundland and Labrador (CRNNL);
• Minimum three (3) years of progressively responsible experience in geriatric or continuing care settings;
• Previous leadership or management experience in healthcare, preferably within long-term care;
• Demonstrated experience in coaching, mentoring, and performance management;
• Working knowledge of the RAI-MDS 2.0 process;
• Understanding of accreditation standards, professional practice requirements, and applicable legislation;
• Experience with electronic health records and clinical documentation systems;
• Strong proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint;
• Excellent leadership, organizational, and decision-making skills;
• Strong analytical, critical thinking, and problem-solving abilities;
• Exceptional interpersonal, conflict resolution, and communication skills;
• Ability to build trust, foster collaboration, and maintain positive relationships with a wide range of stakeholders;
• Commitment to ethical leadership, resident advocacy, and continuous quality improvement;
• Satisfactory attendance and performance record;
• Certificate of Good Conduct, including Vulnerable Sector Check;
• Medical Certificate including evidence of TB testing and immunizations.

Our Core Values:

Our Core Values, in concert with our philosophy of "Residents First" and our commitment to person-centered care, reflect the human aspect of people caring for people.

• C – Compassion
• A – Accountability
• R – Respect
• E – Excellence

Ready to Apply?
Applications should be submitted online and include qualifications, education, experience, and references.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Benefits:

• Employee assistance program
• On-site parking
• RRSP match

Work Location: In person