Billing Specialist

Freightcom Inc.

4.0 out of 5 stars

Bolton, ON

$40,000–$48,000 a year - Permanent, Full-time

Job details

Pay

$40,000–$48,000 a year

Job type

Permanent
Full-time

Location

Bolton, ON

Benefits

Pulled from the full job description

Paid time off
Extended health care
On-site parking

Full job description

About Freightcom:

Freightcom offers small, medium, and large-sized businesses an efficient and cost-effective shipping solution based on deep shipping industry knowledge.

Freightcom was founded in 2010 with a specific focus on the small parcel and low-volume LTL sectors. Since then, we have rapidly grown Freightcom into a world-class technology company offering innovative solutions with freight transportation services. Our unique blend of transportation expertise, market focus on the shipping and freight industries, and our superior technology platform have empowered us to continuously improve and innovate shipping solutions that are game-changing for customers.

We are seeking a highly skilled and motivated Billing Specialist with expertise in financial analysis, customer service, and dispute resolution to join our dynamic team. As a Billing Specialist, you will play a crucial role in reviewing and analyzing invoices, handling customer inquiries, and ensuring the accuracy of financial information. You will work collaboratively with cross-functional teams to deliver high-quality solutions that meet both business and customer requirements.

Responsibilities and Duties

Handle customer inquiries in a timely, professional manner via phone and e-mail.
Address customer complaints, providing appropriate solutions and alternatives within specified time limits; follow up to ensure resolution.
Initiate disputes with carriers on behalf of customers.
Review and analyze invoices to ensure accuracy of information entered.
Educate customers on best practices to avoid additional charges.
Follow communication procedures, guidelines, and policies.
Perform other duties as assigned.

Requirements:

Must have

Adherence to laws and best practices regarding dealing with customers and data.
Comfort with handling numbers and processing financial information.
High degree of attention to detail and trustworthiness.
Excellent knowledge of MS Office (particularly Excel) and ER software (JDE or other).

Prefer to have