Project & Operations Coordinator (ON)

Company Overview:
Smart Label Solutions (SLS) is a growing Electronic Shelf Label (ESL) solutions provider supporting retailers across Canada and the United States. Our Ontario office operates as a regional operational hub supporting sales activities, project coordination, warehouse/logistics operations, and deployment support.

Position Summary:
We are seeking a hands-on and adaptable Project & Operations Coordinator to support our Ontario operations. This is a hybrid role combining project coordination, operational support, warehouse/logistics coordination, customer site support, and practical field execution.This is not a traditional office-only project management role. The ideal candidate must be comfortable wearing multiple hats, responding to short-notice operational needs, and supporting both coordination and physical execution work when required.

Key Responsibilities:

Project & Sales Support

• Support customer site visits and formal site surveys
• Prepare floor plans, internal reports, and project documentation
• Support deployment coordination and installation planning
• Coordinate communication between HQ, customers, sales teams, and internal departments
• Support quotation/order review and follow-up
• Assist with demo/sample preparation and customer-facing activities
• Participate in customer meetings and operational discussions
• Conduct local market visits and retail observations when required

Operations & Administration

• Support day-to-day communication with HQ and internal teams
• Assist with office operations and local operational coordination
• Support SOP, training material, and process documentation preparation
• Respond to short-notice operational requests and changing priorities
• Maintain local office and warehouse operational readiness

Warehouse & Logistics Support

• Receive, inspect, and verify incoming shipments
• Support inventory verification, stock control, and inventory updates
• Prepare materials for sales, project, and deployment activities
• Support receiving, putaway, shipping, dispatch, and warehouse organization
• Coordinate material fulfillment and outbound shipment preparation
• Operate forklift for receiving, inventory movement, warehouse organization, and material handling activities
• Maintain warehouse cleanliness, organization, and operational readiness

Field & Technical Support

• Participate in customer site visits and field assessments
• Support ESL installation and deployment activities when needed
• Assist with physical setup, fixture installation, and material preparation
• Provide basic hardware/device/network support under HQ direction
• Support AP/system update execution and basic technical coordination when required

Qualifications:

• Experience in operations coordination, warehouse/logistics operations, deployment support, retail operations, or similar hands-on operational environments
• Comfortable working in both office and warehouse/field environments
• Strong organizational, communication, and multitasking skills
• Ability to adapt to changing priorities and short-notice operational requests
• Comfortable supporting hands-on operational and installation work
• Forklift experience and certification required
• Ability to lift and move materials/packages up to 30–48 lbs
• Basic technical or IT-related understanding is an asset
• Valid driver’s license preferred

Preferred Personality:

• Hands-on and practical
• Team-oriented and adaptable
• Strong problem-solving mindset
• Comfortable working in a fast-paced growing company
• Willing to support both coordination and operational execution responsibilities

Pay: $39,229.43-$76,708.63 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Mississauga, ON L5L 5Y6: reliably commute or plan to relocate before starting work (required)

Experience:

• Forklift: 1 year (required)

Work Location: In person