Branch Operations Manager

THE CARR GROUP Branch Operations Manager
Lethbridge, AB
Full Time | Tuesday – Saturday

Salary: $52,000 – $58,000 per year based on experience
Medical - Dental - Drug Benefits

ABOUT THE CARR GROUP

The Carr Group is a national logistics company with 114 years in business. Our motto says it all - "In Service Lies Success." We operate last-mile appliance home delivery across Canada and we hold ourselves to a high standard every single day. Our Lethbridge operation is established and growing, and we need the right person to own it.

ABOUT THE ROLE

This is not a standard warehouse supervisor position. This is a hands-on, single-site operations management role where you are responsible for the full day-to-day function of our Lethbridge branch. You will work independently, take ownership of the operation, and be the person who makes sure everything runs smoothly - from the warehouse floor to the last delivery of the day.

A part-time warehouse assistant will support you with physical tasks, but the responsibility of running this operation sits with you.

WHAT YOU ARE RESPONSIBLE FOR

Warehouse Operations

• Unload inbound trailers and stage all outbound loads
• Maintain inventory accuracy and warehouse organization within a 4,000 sq ft facility
• Process cardboard and manage all returns paperwork
• Ensure the warehouse is safe, clean, and audit-ready at all times

Routing & Dispatch

• Route daily delivery loads for two Owner Operator trucks using dispatch software
• Communicate schedules, stop details, and any changes to Owner Operators
• Troubleshoot delivery issues in real time and make sound decisions quickly

Delivery Support

• Operate a Sprinter van for curbside and local deliveries as required
• Valid driver's licence with a clean driving record required

Day-to-Day Management

• Serve as the primary point of contact for the Lethbridge operation
• Liaise with The Carr Group leadership on performance, volume, and operational needs
• Uphold The Carr Group's customer service standards at every touchpoint

WHAT WE ARE LOOKING FOR

• Experience in warehouse operations, logistics, or last-mile delivery - 3+ years preferred
• Proven ability to work independently and manage competing priorities without supervision
• Comfortable with dispatch or routing software - previous experience a strong asset
• Physically capable of unloading trailers and handling large items (appliances)
• Valid driver's licence with a clean driving record
• Strong organizational skills and attention to detail
• Mature, reliable, and accountable - this role requires someone who takes ownership
• Excellent communication skills with both internal team and customers
• Strong computer skills

WHAT WE OFFER

• $52,000 – $58,000 per year based on experience
• Dental care
• Extended health care (includes medical and prescription drug coverage)
• Life insurance
• Tuesday – Saturday schedule with Sundays and Mondays off
• Stable, full-time year-round work - we do not have shutdowns
• A leadership role with real autonomy inside a company with 114 years of history behind it

The Carr Group is an equal opportunity employer and considers qualified applicants without regard to race, gender, sexual orientation, gender identity or expression, genetic information, national origin, age, disability, medical condition, religion, marital status, veteran status, or any other basis protected by law.

Pay: $52,000.00-$58,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance

Work Location: In person