Service Advisor – Automotive Repair (5-Year Contract Position)

IMPORTANT – READ BEFORE APPLYING

This is a serious, long-term career position governed by a 5-year employment contract.

Applicants must have permanent authorization to work in Canada with no expiry and must not require current or future sponsorship.

If you are not able or willing to commit long-term, do not apply.

Role Overview

The Service Advisor is the front office leader and a critical part of our operation.
This role requires mental toughness, professionalism, accountability, and strong decision-making.

This is not an entry-level role and not a temporary position.

Selection & Evaluation Process

• Shortlisted candidates will be required to complete a 3-day unpaid evaluation/training period
• This period is used to assess:
• Communication and customer handling
• Ability to work under pressure
• Learning speed and accuracy
• Professional conduct
• Only candidates who meet our standards will receive a formal job offer and 5-year contract

If you are not comfortable with this process, do not apply.

Key Responsibilities

• Professionally greet and communicate with customers
• Accurately write and manage repair orders
• Clearly explain repairs, timelines, and costs
• Manage customer expectations and resolve concerns
• Coordinate workflow between technicians and management
• Take full ownership of front-office operations
• Maintain a clean, organized, professional front office

This Role Is Ideal For Candidates Who

✔ Want a stable, long-term career (5 years)
✔ Are confident and calm under pressure
✔ Can handle difficult customer situations professionally
✔ Take responsibility and ownership
✔ Want to be a key leader in a growing business

This Role Is NOT For

✘ Short-term job seekers
✘ Applicants seeking work permits or sponsorship
✘ Job-hoppers or unreliable candidates
✘ Individuals uncomfortable with pressure or accountability

Requirements

• Permanent authorization to work in Canada (no expiry)
• Willingness to sign a 5-year employment contract
• Strong English communication skills (spoken and written)
• Customer service experience (automotive experience preferred)
• Computer and POS system proficiency
• Professional appearance and attitude

What We Offer

• Long-term employment stability
• Competitive compensation based on experience
• Structured onboarding after successful evaluation
• Professional, respectful, performance-driven environment
• Opportunity to grow into a key leadership role

How to Apply

Only serious, qualified candidates should apply.
All applicants will be screened. Selected candidates will be contacted.

Job Types: Full-time, Permanent
Contract length: 60 months

Pay: From $20.00 per hour

Benefits:

• Dental care
• On-site parking
• Paid time off

Application question(s):

• This position requires signing a 5-year employment contract. Are you willing and able to commit to this?
• Are you comfortable following structured systems, policies, and management direction while still taking ownership of your role?
• Selected candidates must complete a 1 day evaluation period before a job offer is made. Are you comfortable with this process?

Experience:

• automotive sales: 1 year (required)

Work Location: In person