L3 DESKTOP SUPPORT

Sybex
2.4 out of 5 stars
Edmonton, AB

Job details

Job type

  • Contract
  • Full-time

Location

Edmonton, AB

Full job description

Role Requirements: Endpoint and Vulnerability Management Technician 1. Foundational Endpoint & Vulnerability Management (Technical Core)

● Endpoint Management Expertise: Proven experience utilizing Omnissa Workspace One for continuous device management, deployment of security profiles, and executing over-the-air (OTA) updates.

● Vulnerability Lifecycle Knowledge: Ability to interpret enterprise vulnerability scan reports via Qualys VMDR, isolate CVEs, and map them to manufacturer security bulletins to identify patches.

● Remediation Methodologies: Familiarity with both direct patching methodologies and configuration-based mitigations to rapidly address vulnerabilities and mitigate risks. 2. Security Mindset & Critical Analytical Skills

● Security Posture Management: Strong capability in managing security programs with an emphasis on continuously evaluating and hardening the organization's overall risk posture. ● Proactive Risk Assessment: Ability to anticipate downstream impacts of a patch before execution (e.g., questioning if an OS or software upgrade will break existing cloud authentication or core business applications).

● System Hardening Instincts: Strong grasp of the Principle of Least Privilege and a routine practice of identifying and recommending the disablement of unused protocols or legacy services. 3. Change Management & Operational Discipline

● ITIL / Change Control Familiarity: Experience operating within structured corporate Change Management framework and executing updates strictly within approved maintenance windows.

● Rollback Planning: Habitual practice of documenting "Plan B" back-out procedures (e.g., uninstallation scripts, configuration backups) prior to initiating any system changes.

● Audit Compliance: Discipline in maintaining accurate documentation, tracking asset serial numbers, and providing "before and after" validation proof for security auditors. Assets (Nice-to-Have / Easily Trainable on the Job):

● Experience utilizing automation or scripting (e.g., PowerShell, Python) to bridge workflows between Qualys VMDR and Omnissa Workspace One.

● Relevant industry certifications in endpoint management or vulnerability analysis.

Work Location: In person