Senior Desktop Support Engineer

Sybex
2.4 out of 5 stars
Edmonton, AB

Job details

Job type

  • Contract
  • Full-time

Location

Edmonton, AB

Full job description

Job Title: Printer Security & Vulnerability Technician

We are looking for a Printer Security & Vulnerability Technician to support and secure enterprise printers, primarily Xerox MFP devices.

Responsibilities:

  • Apply printer firmware updates and security patches.
  • Review vulnerability scan reports and assist with remediation.
  • Configure and maintain secure printer settings.
  • Troubleshoot printer, network, and security-related issues.
  • Perform updates during approved maintenance windows.
  • Maintain documentation and change records.

Requirements:

  • Experience with enterprise printers/MFPs.
  • Basic understanding of networking and security concepts.
  • Experience with firmware upgrades and device troubleshooting.
  • Ability to follow change management processes.
  • Strong communication and documentation skills.

Preferred:

  • Xerox AltaLink experience.
  • Familiarity with vulnerability management tools (Nessus, Qualys, etc.).
  • Experience with Xerox Device Manager (XDM) or Xerox Workplace Cloud (XWC).

Work Location: In person