Technical Customer Support Representative

Rotomaster

2.6 out of 5 stars

Surrey, BC V4N 4X5

$30–$35 an hour - Full-time

Job details

Pay

$30–$35 an hour

Job type

Full-time

Shift and schedule

No weekends
Day shift
Monday to Friday

Location

Surrey, BC V4N 4X5

Benefits

Pulled from the full job description

Paid time off
Dental care
Paid sick leave
Life insurance
Casual dress
Extended health care
On-site parking

Full job description

Why Join Rotomaster?

With over 30 years of industry leadership, Rotomaster takes pride in providing the widest range of turbochargers available. We are deeply committed to delivering unparalleled service and technical support globally. Join a stable, growing team where your automotive expertise directly impacts product quality and customer satisfaction.

Position Summary

As a Technical Customer Support Representative, you will serve as our product expert, guiding customers through turbocharger troubleshooting and installation. You will handle inquiries via phone and digital channels, while actively collaborating with our engineering, quality, and catalog teams to improve our products and resources.

What We Offer

Competitive Pay: $30.00 to $35.00 hourly wage based on experience.
Health & Wellness: Comprehensive dental care and extended health coverage.
Work-Life Balance: Paid time off and dedicated paid sick days.
Stability: Steady daytime hours with a predictable Monday to Friday schedule and no weekend shifts.

What You Will Do

Customer Support: Deliver high-quality technical assistance via phone and online submissions; guide callers through installation and diagnostics.
Internal Collaboration: Support Sales and Customer Service teams with complex technical queries.
Quality & Engineering Feedback: Analyze component failures, report findings, and suggest product enhancements to the Quality and Engineering departments.
Content Optimization: Share insights with the Content team to improve catalog lookups, product imagery, and technical support documentation.
Performance Tracking: Maintain and report monthly support metrics to leadership.

What You Bring to the Team

Mechanical Expertise: Broad knowledge of automotive engine repair, diagnostics, and the aftermarket parts industry.
Technical Literacy: Ability to read and interpret technical prints, drawings, and schematics.
Communication Skills: Exceptional ability to translate complex technical jargon into clear, user-friendly instructions.
Client Care: A strong customer-first mindset with proven problem-solving patience.
Software Proficiency: Strong familiarity with Microsoft Office programs (Word, Excel, Outlook).
Education: High School diploma or GED preferred (but not required).

Equal Opportunity Employer
Rotomaster is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you require accommodation during the recruitment process, please let us know.

Job Type: Full-time

Pay: $30.00-$35.00 per hour

Benefits: