Customer Service Call Agent

Canadian Wheel is seeking a friendly and professional Customer Service Call Agent to assist customers by answering inquiries, resolving complaints, and providing product or service information. The ideal candidate has excellent communication skills, patience, and a customer-focused attitude.

Key Responsibilities

• Answer incoming customer calls in a timely and professional manner
• Respond to customer questions about products, services, billing, or accounts
• Resolve customer complaints and provide appropriate solutions
• Document customer interactions in the company system
• Escalate complex issues to supervisors when necessary
• Follow company policies and customer service procedures
• Maintain customer satisfaction and professionalism during all interactions
• Meet performance targets such as call handling time and customer satisfaction scores

Required Skills and Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Good listening and problem-solving abilities
• Basic computer and data entry skills
• Ability to work in a fast-paced environment
• Strong interpersonal and customer service skills
• Ability to remain calm under pressure

Preferred Qualifications

• Previous call center or customer service experience
• Experience using CRM software
• Multilingual skills are an asset

Hours : 08 :00 – 17 :00 / Monday-Friday

Starting pay = To be determined based off prior call center experience

Previous experience in the wheel industry is an asset

Lieu du poste : En présentiel