Coordinator - Home Maintenance and Repair Program (Full-time, Onsite/Community)

Coordinator, Home Maintenance & Repair Program - Oakville (On-site) and in Community

Links2Care is a non-profit, community service organization providing a better quality of life through care, support and connection for seniors and adults with disabilities, children and families, and people of all ages in need in Halton, Mississauga, and South Etobicoke.

Links2Care is proud to be a Great Place to Work® (Certified 2025-2026) and to have won 2025 Best Workplaces™ in Canada, based on employee feedback about their workplace experience. We also received CARF accreditation, demonstrating our commitment to quality services, accountability, and sound financial stewardship. At Links2Care, we foster a supportive, collaborative environment for employees, clients, and the community.

Our vision is to create "A community that is cared for, always," and we live our values of Respect, Equity, Integrity, Dedication, and Innovation every day. Join us in making a meaningful impact!

Position Overview

The Coordinator, Home Maintenance & Repair (HMR), is accountable for coordinating the delivery and efficient operation of the HMR referral program. The Coordinator matches screened providers to clients in the community who have requested one of HMR’s services. Accountabilities include HMR provider recruitment and screening; record client work and satisfaction; accurate and timely administration.

As a referral model program, the Coordinator is responsible to provide key supports to providers who are screened by Links2Care but are independent workers and are not employees of Links2Care.

Job Type: Full Time Position, 8:30 to 4:00 PM (M-F)

Location: Oakville, ON (On-Site) and Community (Oakville, Burlington, Halton Hills, Milton, Mississauga and Etobicoke)

Compensation Range: $52,000 to $56,000/ Year

Role and Responsibilities

• The Coordinator, Home Maintenance and Repair (HMR) is responsible for the overall Coordinator operations and KPIs for the HMR program..
• Recruit, interview, select and onboard qualified providers to carry out Home Maintenance and Repair activities safely and efficiently.
• Maintain confidentiality of all pertinent client and agency documentation/ information.
• Screen new referrals of new clients to determine client goals and service eligibility.
• Coordinate services for clients, continually monitoring and adjusting service to address clients’ changing goals.
• Collect and maintain client and service provider information and run reports to ensure KPIs maintained.
• Meet employer requirements in accordance with the Links2Care policy and relevant legislation.
• Represent the mission, values, and philosophy of the agency in the community, including networks or meetings as requested.
• Take initiative in outreach and promote Links2Care programs in the community to build awareness and increase clientele.

Skills and Competencies:

• Demonstrates Links2Care values.
• Establishes and maintains positive and professional relationships with stakeholders.
• Demonstrates professional, caring, and compassionate delivery of service.
• Communicates effectively both verbally and in writing.
• Excellent time management skills with the ability to work independently with minimal supervision.
• Ability to work collaboratively and cooperatively with others as part of a team.
• Possesses analytical and problem-solving skills.
• Strong organizational and administrative skills.
• Attentive to detail and accurate with numbers.
• Demonstrates accountability.
• Proficient computer skills in Microsoft Office. Experience with Alayacare is an asset.
• Maintains professional knowledge and competence.

Qualifications

• Related degree/diploma to ensure understanding services and program requirements for seniors and persons with disability with a genuine interest in providing professional, caring and compassionate service to clients.
• Working knowledge of community resources and programs available to seniors in work area.
• Strong organizational and administrative skills coupled with strong computer skills in MS office.
• Ability to safeguard and maintain a high level of confidentiality of client information.
• Ability to work independently with little direct supervision.
• Completion of a satisfactory Vulnerable Sector Screen prior to placement and throughout placement as requested by Links2Care is required.
• Staff who drive on behalf of Links2Care for work related purposes must possess and provide proof of a valid Ontario driver’s license and a minimum of $1,000,000 liability insurance on their vehicle.
• Requirement for travel in Halton, Mississauga and Etobicoke area.

Links2Care reaffirms its policy and maintains a work environment free from discrimination, treating all employees with dignity and respect. All employees share in the responsibility and commitment to equal employment opportunity. Links2Care does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal and provincial laws, regulations, and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

It is the policy of Links2Care to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Links2Care is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the application, interview, or selection processes, please contact our Human Resources Department at 905-844-0252 ext. 130.

For more information about the programs and services offered by Links2Care, please visit our website at www.links2care.ca.

website at www.links2care.ca.

Job Type: Full-time

Pay: $52,000.00-$56,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Application question(s):

• Do you have experience working with older adults and/or adults with disabilities?
• Do you have experience working with trades or other repair and maintenance workers?

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 50% (preferred)

Work Location: Hybrid remote in Oakville, ON